IT Support Engineer

IT Support Engineer
London - close to Charing Cross (with occasional travel to multiple sites)
Full Time Monday – Friday, office based
Salary up to £38,000 + excellent benefits

Elevation IT are looking for a passionate and experienced IT Support Engineer to join one of our key clients, a customer focused retail business based in London, to help drive operational excellence through seamless IT support.

As IT Support Engineer you will play a vital role in ensuring users across multiple sites, both on-site and remote have the technical support they need to thrive. You will deliver first-class service, manage internal IT systems and help shape the future of our IT infrastructure while supporting the development of the current IT apprentice.

Key Duties & Responsibilities:

• Provide timely and effective IT support in person and remotely, minimising business disruption while keeping users informed.
• Deliver IT inductions for new starters and manage offboarding for leavers.
• Liaise with third-party providers for additional technical support when required.
• Proactively maintain and monitor onsite systems, ensuring performance and security.
• Maintain and update IT system documentation and support materials.
• Ensure tasks are completed on time and to a high professional standard.
• Contribute to the successful delivery of IT projects across the business.
• Manage and resolve tickets through the helpdesk system efficiently.
• Mentor and support the development of our IT apprentice.

Skills & Experience Required:

• Demonstrable experience in a similar IT support role.
• Solid knowledge and experience with Microsoft 365 technologies and administration.
• Experience or awareness of cybersecurity
• Patching / Vulnerability management
• Networking experience
• Proven experience supporting multi-site operations and remote users.
• Strong customer service orientation with a genuine desire to help people.
• Comfortable engaging with stakeholders at all levels of the organisation.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Willingness to travel between sites when required.

To find out more about this opportunity contact us today!