IT Support Engineer

Avantia Law is leading the way in legal services innovation. Our team of talented lawyers, backed by AI, work with clients to deliver routine legal and compliance work fast and cost-efficiently.

As an IT Support Engineer, you will play a critical role in ensuring our IT systems run smoothly. You will be responsible for the setup, maintenance, and support of all employee devices, including Windows, macOS, and Microsoft 365. Reporting to the IT Manager, you will provide hands-on support to our staff while also contributing to IT security, automation, and compliance initiatives. This role requires flexibility, problem-solving skills, and a proactive approach to IT support.

This is a hybrid role, with an expectation to be available in the office (London SE1) about 3 days per week (with flexibility expected for technical projects where you may need to be in person).

On a day to day basis, you will:

1. Setup, maintain, and provide support for all employee devices (Windows, macOS).
2. Manage users, groups, licenses, and security settings in Microsoft 365 (Exchange, SharePoint, OneDrive, Teams, Intune).
3. Oversee onboarding and offboarding IT processes, including device provisioning, account setup, and permission management.
4. Monitor and improve IT security posture (MFA, endpoint protection, patching, compliance frameworks like Cyber Essentials, ISO27001, and SOC2).
5. Provide day-to-day IT support to staff—remote or onsite (in London) as required.
6. Be flexible to work during US business hours on occasion to support international operations and resolve time-sensitive issues.
7. Assist the IT Manager in evaluating and rolling out new tools, services, or automations to improve productivity.
8. Support Avantia Law’s IT certifications and compliance initiatives.

Candidate specification

1. At least 2 years of experience in an IT/ desktop support engineer role, preferably in a startup/ small IT team environment.
2. Strong experience supporting both Windows and macOS environments.
3. Deep familiarity with Microsoft 365 administration and services.
4. Knowledge of device management tools like Intune.
5. A proactive, hands-on mindset with excellent troubleshooting skills.
6. Strong interpersonal skills with the ability to support users with varying technical knowledge.
7. Experience with scripting (PowerShell, Bash) or automation tools desirable but not essential.
8. Understanding of network fundamentals (VPNs, firewalls, etc.).
9. Exposure to security frameworks or compliance standards is highly desirable (ISO 27001, SOC 2, etc.).
10. Familiarity with other SaaS tools like Slack, HubSpot, etc. preferred.

EQUAL OPPORTUNITIES

At Avantia, we are committed to fostering an inclusive and diverse workplace, and we firmly believe in equal opportunities for all. We value and celebrate the unique perspectives, backgrounds, and experiences that each individual brings to our team. We embrace diversity in all its forms. We strive to create an environment where everyone feels respected, valued, and empowered to contribute their best work. Our hiring process is merit-based, and we welcome applications from all qualified individuals. We encourage you to communicate any reasonable accommodations you may need during the recruitment process and future employment. Please let your Talent team contact know ahead of any interview, we will be happy to suggest or confidentially discuss reasonable adjustments.

Recruitment Process:

1. Submit your CV
2. Introductory call with our Head of Talent
3. Pre-Interview Task & Interview with our IT Manager
4. Interview with Product & Strategy Director
5. Call with CTO

Benefits:

• Salary range is £40,000-45,000, depending on experience.
• 25 days holiday + UK Bank Holidays + 1 Day off for your birthday
• Private healthcare or the option to use the budget to be reimbursed for other wellness activities of your choice
• Annual subscription to your choice of Calm or Headspace
• Early finish Fridays in the summer
• Pension scheme (enhanced after 1 year service)
• Enhanced family friendly policies after 1 year service