IT Support Engineer

The IT team at Kobalt Music is a global team of 9 that reports to the VP of IT & Security, forming part of the wider KTech engineering function. We provide support for in excess of 400 people across 10 locations around the world.

We are looking for a highly motivated and personable individual to join our team of 9 who will play an integral part in helping shape an ever evolving support environment. Reporting to the Service Desk Manager, the IT Support Engineer will be responsible for independently providing onsite support to our London office as well as providing remote support to the rest of Kobalt’s offices and employees.

• You provide day to day onsite and remote support to all levels of staff including meeting rooms and event equipment.
• You manage incidents and requests through a ticketing system as well as asset management and maintaining accurate asset reports.
• You work closely with our People team to support all IT aspects of Joiners & Leavers.
• You contribute to our growing employee and technical knowledge base.
• You assist with various global projects and look to continually improve the systems, services and processes we use to support our customers and make their experience as easy and efficient as possible.

• You ideally have 2 years IT support experience, using ITIL practices, as well as triaging and handling tickets through a ticketing system.
• You are highly customer focused, a true team player as well as someone who takes initiative and can work independently.
• You can demonstrate an ability to effectively troubleshoot technical problems.
• You can demonstrate a knowledge of security best practices.
• You have a passion for automation.
• You have knowledge of administering Google Workspace, Okta, Slack, Intune and Jamf in a mixed Windows & Apple Mac environment (75/25).
• You have experience with asset management, recording and reporting of inventory.

Applicants must be eligible to work in the United Kingdom. A full DBS check will be conducted on acceptance of the offer. Kobalt is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, or any other status or characteristic protected by law.