IT Support Engineer

IT Support Engineer

College location: john Ruskin College and East Surrey College

Salary: £25,094 - £27,250 (subject to qualifications, skills, and experience)

Hours: Full time (37 hours/week) 08:45-17:00 Monday - Friday

We are currently seeking to appoint an enthusiastic IT Support Engineer to join our busy and fast-paced IT Department.

In this exciting role, you will be working within the East Surrey College and John Ruskin College in-house IT team. You will be involved in the day-to-day support of the College’s IT infrastructure at a 1st/2^nd line level. This will include, but is not limited to, server and desktop operating systems, physical & virtual infrastructure, storage, IT hardware, networks, and data backups and disaster recovery.

Working closely with the Head of Department, Technicians, and the rest of the IT team, you will offer first-line technical and software support for all IT-related queries, relating to hardware, software, telephony, and business systems.

You will resolve issues raised by internal team members and maintain an accurate history via the corporate Service Desk system, provide technical and administrative support and solutions, follow documented control processes, as well as allocate and escalate enquiries as necessary if no immediate resolution is possible.

The successful candidate must have:

1. High level of knowledge of web-based technologies
2. MCSE qualification or equivalent
3. ITIL Practitioner
4. Capability to create IT policies, information security standards, and procedures
5. Maths & English GCSE / Level 2 equivalent

If this sounds like you and you will enjoy working in a forward-thinking, friendly, fast-paced, changing environment with state-of-the-art facilities, we would love to hear from you. In return, we offer a competitive salary, as well as staff benefits such as a choice of two excellent pension schemes, a brilliant holiday package, free onsite parking, and access to our fully equipped gym along with discounted in-house Spa and Salon treatments.

Closing Date: Monday 25th November 2024

*Applications will be shortlisted on a rolling basis, and we reserve the right to interview and appoint before this closing date. We therefore encourage you to apply at the earliest opportunity to avoid disappointment. As much as we would love to respond to all applicants, due to the sheer volume of applications we receive, we are unable to respond to all unsuccessful candidates. If you have not heard from us within 14 days of sending your CV, unfortunately, you have not been selected for the position.