IT Support Engineer

IT Support Engineer
Crawley, West Sussex
£24,000-£29,000 (DOE) + Company Benefits
Permanent

An esteemed IT Support Company is currently seeking an IT Technician / IT Support Engineer to join their busy service desk team. You will provide Tier 1 level IT support to resolve issues allocated by the Service Desk Manager. The successful candidate will be joining a bustling and proactive environment, contributing your expertise to the seamless operation of IT services.

As the IT Support Engineer / IT Support Technician, you will be responsible for working with all interested parties to establish effective relationships between stakeholders, including relationships between technology functions and their end users.

Responsibilities:

1. Monitor service desk for IT issues by reviewing incoming tickets and reviewing progress.
2. Support the rollout of new applications.
3. Installation and configuration of computer hardware, O/S, and applications.
4. Oversee regular system checks and maintenance procedures to ensure alignment with optimal system functionality.

Key Skills:

1. Experience of working within a network/IT field.
2. Good understanding of general printing, backup, antivirus, and security principles.
3. Confident in dealing with stakeholders at all levels.
4. Ability in troubleshooting Windows, Windows Servers, O365, and AD.
5. Managing service desk requests through help desk systems.

Due to the nature of the position, you must hold a full driver's license and have access to a vehicle.

Company Benefits:

1. Flexible working hours
2. 25 days holiday
3. Excellent career path with training and development opportunities

Interested? Apply now and we can discuss this opportunity in more detail and provide you with a more detailed job description.

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