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IT Support Desk Team Leader (Yorkshire)
Syntax Consultancy Ltd
York and North Yorkshire
On-site
GBP 30,000 - 39,000
Full time
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Job summary
An established industry player is seeking an IT Support Desk Team Leader to manage a dynamic team in North Yorkshire. This permanent role focuses on delivering exceptional IT support and ensuring customer satisfaction. You'll be responsible for overseeing daily operations, managing incidents, and coordinating activities to meet service level agreements. With a competitive salary and benefits including 25 days of holiday and a pension plan, this position offers a fantastic opportunity to lead a dedicated team and make a significant impact in the IT support landscape. If you have a passion for IT service management and team leadership, this is the role for you!
Benefits
Qualifications
- Proven experience in IT support and team management.
- Strong understanding of service level agreements and customer satisfaction metrics.
Responsibilities
- Lead the IT Service Desk team to ensure excellent end-user experience.
- Coordinate and prioritize IT support activities and tasks.
Skills
Education
Job description
IT Support Desk Team Leader
North Yorkshire
Permanent
£30k-39k (DOE)
IT Support Desk Team Leader needed for a permanent opportunity based near York (N Yorkshire). Start ideally in Spring 2025.
Managing the day-to-day activities of the IT Service Desk team which supports end user IT service requests and incident management.
- A ‘hands-on’ IT Support Desk Team Leader / Service Desk Manager needed to deliver excellent IT end-user experience and customer satisfaction.
- Ensuring the team focus on the top priorities and deliver to agreed SLAs / service levels.
- Coordinating / prioritising key activities and tasks for the IT Service Support operations team.
- Acting as the main point of contact for customers with IT incidents and service requests.
- Resolving IT incidents to agreed SLAs, IT service levels and metrics including: resolution rates, response times and customer satisfaction.
- Managing 3rd party suppliers + escalating serious or recurring IT service issues to the management team.
- Maintaining a team shift rota to support the business inside/outside of agreed hours.
Salary/Benefits include: £30-£39k Salary (DOE) + 25 days holiday (plus BHs) + Pension + Life Insurance + More.
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