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IT Support Desk Team Leader (Yorkshire)
810221
Flaxton
On-site
GBP 30,000 - 39,000
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Job summary
An established industry player is seeking an IT Support Desk Team Leader to oversee their IT Service Desk operations in North Yorkshire. This permanent role involves managing a dedicated team to deliver outstanding IT support and ensure customer satisfaction. You will be responsible for coordinating daily activities, resolving incidents, and maintaining service levels. With a competitive salary and excellent benefits, this opportunity offers a chance to make a significant impact in a supportive environment. If you have a passion for IT support and team leadership, this role is perfect for you!
Benefits
25 days holiday plus bank holidays
Pension
Life Insurance
Flexible working hours
Qualifications
- Proven experience in managing an IT support team.
- Strong understanding of IT service management principles.
Responsibilities
- Lead the IT Service Desk team to ensure excellent customer satisfaction.
- Manage day-to-day operations and prioritize IT service requests.
Skills
IT Support Management
Customer Service
Incident Management
Team Leadership
Education
Relevant IT Certifications
Bachelor's Degree in IT or related field
Tools
IT Service Management Software
Help Desk Software
Job description
IT Support Desk Team Leader
North Yorkshire
Permanent
£30k-39k (DOE)
IT Support Desk Team Leader needed for a permanent opportunity based near York (N Yorkshire). Start ideally in Spring 2025.
Managing the day-to-day activities of the IT Service Desk team which supports end user IT service requests and incident management.
- A ‘hands-on' IT Support Desk Team Leader / Service Desk Manager needed to deliver excellent IT end-user experience and customer satisfaction.
- Ensuring the team focus on the top priorities and deliver to agreed SLAs / service levels.
- Coordinating / prioritising key activities and tasks for the IT Service Support operations team.
- Acting as the main point of contact for customers with IT incidents and service requests.
- Resolving IT incidents to agreed SLAs, IT service levels and metrics including: resolution rates, response times and customer satisfaction.
- Managing 3rd party suppliers + escalating serious or recurring IT service issues to the management team.
- Maintaining a team shift rota to support the business inside/outside of agreed hours.
Salary/Benefits include: £30-£39k Salary (DOE) + 25 days holiday (plus BHs) + Pension + Life Insurance + More.
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