IT Support Desk Analyst

Location: Ringwood

Salary: £Dependent on experience

Hours: Monday – Friday; 8.30am – 5pm (1 hour lunch), 3 days working from home, 2 days in the office (days to be confirmed)

Benefits for the IT Support Desk Analyst:

• 25 days holiday
• Hybrid working - 3 days working from home, 2 days in the office (days to be confirmed)
• Pension - Auto Enrolment - 6 % Employer and 2% Employee
• Parking
• Flexed holiday, Optional Cash Plan
• Training provided

Aspire Jobs are delighted to be working with a well-established and growing Company based in Ringwood who are looking to recruit an IT Support Desk Analyst on a permanent basis. This vital role will ensure the operational delivery and maintenance of IT solutions across the organisation.

Responsibilities of the IT Support Desk Analyst:

• Provide 1st/2nd level support
• Troubleshoot and resolve problems
• Maintain existing infrastructure
• Resolve complex problems experienced by end users
• Ensure day to day IT facilities are available to all staff across all sites
• Analyse IT and communication activity
• Work closely with the IT Director to plan and implement IT strategy to ensure productivity is maintained across the business.
• Support training plans of the Company and provide training on IT

Requirements of the IT Support Desk Analyst:

• Experience within IT Support
• Background within 1st or 2nd level support
• Ability to troubleshoot and resolve problems
• Good communication skills
• Knowledge of Active Directory, MS Office, IBM/HCL Notes and Domino environment
• Ability to prioritise workload and maintain deadlines
• Excellent attention to detail
• Transport is essential due to regular travel to other sites