IT Support Assistant Apprentice – Nottingham , NG1 1LS

Estio Training Limited; Nottingham; On-site; GBP 23,000; Full time

Job description

Level 3 Information Communication Technician

Company: Poppleston Allen

Full Address: 37 Stoney Street, The Lace Market, Nottingham, NG1 1LS

Weekly Hours Worked: 9.00 am to 5.00 pm with one hour break for lunch (35 hours per week) but ask for flexibility beyond this

Salary: £22,222.20

Contact Information:
Please reach out via email at [e-mail] or call 0113 3500 333

About the Company:

Poppleston Allen is the largest firm of licensing solicitors in the UK, specialising in the alcohol, entertainment, food hygiene, health and safety, regulatory and gambling sectors. Our clients range from one off and unique operators through to national multi-site brands. We also work closely with local authorities, police and professional bodies.

Our people are the key to delivering the best legal advice possible and our success depends upon our team and is underpinned by our values. We are Candid, Committed, Collaborative and Creative. Everything we do is centred on these values and they are at the very soul of our firm.

Job Description:

Estio Training is thrilled to offer a new opportunity for an IT Support Assistant Apprentice with Poppleston Allen, a licensing solicitors based in Nottingham.

Role Summary:

An opportunity for a proactive and customer-focused individual to join our IT team and to broaden their IT experience in a legal environment.

The IT Support Assistant will provide general technical support to colleagues at all levels, ensuring seamless operation of IT systems, hardware and software.

The role involves troubleshooting technical issues, assisting with the installation and maintenance of hardware and software, and liaising with external IT providers to support the efficient functioning of the firm’s IT infrastructure.

The role is office based.

Key Responsibilities:

As an IT Support Assistant Apprentice your main roles and responsibilities will include:

• Providing technical support to colleagues, both remotely and on-site, resolving IT issues efficiently and professionally.
• Responding to incoming support requests in person, over the telephone and via the firm’s IT helpdesk.
• Troubleshooting hardware and software issues across a range of devices including laptops, desktops, printers, and mobile devices.
• Assisting with the installation, configuration and maintenance of software applications, operating systems and hardware systems.
• Maintaining accurate records of IT issues and resolutions in the IT helpdesk.
• Providing training and guidance to colleagues on IT best practices and use of software systems.
• Monitoring email quarantine system.
• Liaising with external IT providers to resolve issues where necessary.
• Assisting with user account management and system security tasks as required.
• Documenting IT processes and maintaining accurate inventory records.
• Working with the Head of IT and the Practice Manager to ensure the smooth and secure running of all IT systems and equipment.

Qualifications:

• 5 GCSE’s including English and Maths with grades 9 to 4 (A* to C)

Skills Required:

• Familiarity with Microsoft Windows and Office 365.

Personal Qualities:

• A strong team player with the ability to work independently when necessary.
• A keen interest in IT and staying up to date with the latest trends in technology.
• Ability to manage multiple tasks and prioritise effectively.
• Professional, courteous, and adaptable, with a proactive approach to IT challenges.
• Strong interpersonal skills. Ability to communicate effectively with colleagues of all levels, external suppliers and clients.
• Motivated, with a creative approach to problem solving and a keen eye for detail.

Other Information:

• Birthday off as an additional day of leave – Option to apply for five additional days of unpaid holiday per annum.
• Company Pension scheme.
• Health & Wellbeing initiatives (Employee Assistance Programme).
• Cycle to work scheme.
• “Lunch on us” quarterly and social days/evenings.

Future Prospects:

We are looking to offer a permanent role upon successful completion of the ICT Apprenticeship.

For more information, or to apply, please contact us at [e-mail] or call 0113 3500 333. We look forward to hearing from you!

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintain system performance.
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.