IT Support Architect

Social network you want to login/join with:

Dartington House, Oxford

IT Support Architect

Location: Central Oxford

Salary: Grade 7

Contract: Full Time; however, Part-Time applications will be considered (minimum 3 days per week).

Are you a strategic thinker with a passion for optimising IT support models and enhancing user experiences? The University of Oxford is seeking an IT Support Architect to help shape the future of IT support across our diverse digital services.

About Us

What We Offer

Working at the University of Oxford offers several exclusive benefits, such as:

1. 38 days of annual leave (inclusive of public holidays), with the option to purchase up to 10 extra days and additional leave after long service.
2. One of the most generous family leave schemes in UK higher education, offering up to 26 weeks of full-pay maternity and adoption leave, plus 12 weeks of full-pay paternity/partner leave.
3. An excellent contributory pension scheme.
4. Affordable and sustainable commuting options, including a cycle loan scheme, discounted bus travel, and season ticket loans.
5. Access to a vibrant community through our social, cultural, and sports clubs.

About the Role

As the IT Support Architect, you will work closely with customer service teams, product teams, infrastructure teams, business analysts, and project staff to improve service efficiency and user experience. You will play a key role in developing optimised support models (“design patterns”) to help transition the University towards a product-based, Agile, and continuous improvement-driven IT environment. This role spans across central IT Services and shared digital services provided by University Research Services, Student Systems, Libraries and Museums, and University Administration.

Flexible Working

This role involves significant real-time collaboration with teams across the University and therefore, the role will be predominantly office based. We will consider flexible working arrangements subject to operational needs.

About You

To succeed in this role, you will have:

1. Strong experience in IT service design, support, or ITSM frameworks (e.g., ITIL, Agile).
2. Excellent stakeholder management skills, with the ability to collaborate across multiple teams.
3. A strategic mindset, able to develop and implement standardised IT support processes.
4. A data-driven approach, using research and analytics to drive service improvements.
5. Experience with governance, compliance, and security best practices in IT support.

Why Join Us?

1. Opportunity to shape and optimize IT support models across the University.
2. Work in a collaborative and forward-thinking IT environment.
3. Hybrid and flexible working arrangements to support work-life balance.
4. Professional growth opportunities, including training, coaching, and IT service management certifications.

Application Process

1. A covering letter/supporting statement
2. Your CV
3. The details of two referees

The closing date for applications is 12:00 noon on Tuesday 6 May 2025.

Interviews will take place on the week commencing 19 May and take place in person in Central Oxford.