IT Support Apprenticeship – 18-month FTC

Job ID: 2824900 | Amazon UK Services Ltd.

Learn As You Earn – Life changing careers with Amazon Apprenticeships

A qualification and a career at the same time? That’s a bit like having your cake and eating it, right? But it really doesn’t have to be one or the other. Learning and earning within an apprenticeship means you get both – a qualification and a career.

Amazon offers a range of opportunities to suit candidates with different backgrounds, qualifications and career aspirations. That is why we believe it is the perfect place to learn new skills.
Our teams are crucial in ensuring that we continue to deliver and innovate for customers. We have big plans and want to continue to develop and retain the best talent.

Amazon apprenticeship schemes are aimed at people who have a passion for learning and want to start a career now – or possibly retrain in a new direction.

To be successful you will need to be committed to your own development and be prepared to make the most of the opportunities, practical experience and qualifications given to you.

Key job responsibilities

As a working student your primary focus is to complete your apprenticeship studies by learning and developing your skills, knowledge and behaviors to work towards successful graduation. You will be set objectives and goals by your training provider and line manager to support your studies.

A day in the life
As an IT Support Apprentice at Amazon, you’ll gain a vast range of useful experiences and skills working with cutting-edge technology to keep our business running smoothly by resolving hardware, software, server and infrastructure issues, for our operations network.

You will work towards the Information Communications Technician (Support Technician pathway) apprenticeship Level 3 standard.

You will build your skills over an 18-month period starting in September 2025, which will help you develop personally and professionally. Your apprenticeship will be made up of;

1. Virtual classroom/virtual based training to cover knowledge,
2. On-the-job training in an Amazon Fulfilment Centre,
3. Online learning,
4. Mentoring from IT team members.

Alongside extensive development of your technical skills, you will also grow your abilities in crucial complementary areas like organization, prioritization, data and problem-solving techniques, teamwork, communication, and presentation skills.

You will work alongside the team supporting with day to day tasks learning how IT works at Amazon and delivers for its customers. As your knowledge and skills increase over the duration of the scheme you will have opportunities to be part of projects and initiatives, making a difference for customers.
The on the job experience will help you build a portfolio of evidence towards your apprenticeship. You will be given dedicated time to focus on your studies to help you stay on track and work towards successfully completing your qualifications. Once you have successfully completed you will be able to apply for relevant roles across the business.
You will attend a number of workshops across the duration of the apprenticeship, workshops will involve online virtual delivery by a training provider. You may also have opportunity to undertake internal training courses to support you in developing Amazon related skills and knowledge.

Modules will include:

• Introduction and Core ICT principles
• Core Networking Principles
• Windows Operating Fundamentals
• AWS Cloud Modern Workplace Administration & Advance IT Principles

About the team

Amazon is the perfect place to start your career in IT. IT Support apprentices can work across a number of teams in Amazon working with managers to help deliver big or small projects successfully. Apprentices support information technology assets, executing a variety of technical standard operating procedures on hardware, operating systems, or enterprise application software typically in a single location or across a group of sites.

BASIC QUALIFICATIONS

Candidates should be 18 years or over and have the right to live and work in England for the entire duration of the 18-month apprenticeship.

• For the apprenticeship program we prioritize applicants eligible to government funding for their apprenticeship and for this you need to:

1. Have you lived in the UK or in the European Economic Area (EEA) for the last 3 years
2. Be a resident in England for the entire duration of the program
3. Not be registered to study on a UK government funded course ending August 2025 or later

• You will be 18 years old or older before the contract’s start date (September 2025)
• 3 x GCSE’s at grade 4-9 (A-C) or above (or equivalent) including Maths and English

PREFERRED QUALIFICATIONS

Amazon is a 24/7 operation, you must have flexibility in working hours and shift patterns to provide cover for operational requirements as this role may include working weekends and/or night shifts.

Note: This opportunity is designed for those new to the field. If you have 2+ years of experience in the IT Sector or related qualifications, please visit amazon.jobs for other suitable roles.

We advise you to submit your application as soon as possible, as the roles will close once filled. We will be holding online assessments from November through to February, with assessment centers taking place between February and May. We will keep you informed throughout the application process to update you on the status of your application.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.