IT Support Apprenticeship

Randstad Inhouse Services; West Midlands; On-site; GBP 15,000; Full time

Job description

IT Support Apprentice

Do you have a passion for technology? Are you ready to turn your hobby into a career?

This is an exciting opportunity to gain hands-on experience in IT support, working with a well-established IT service provider in the West Midlands.

Location: Droitwich, West Midlands - The role is full time office based
Salary: From 15,000 per year
Hours: Monday - Friday, 8:30 AM - 5:00 PM (37.5 hours per week)
Apprenticeship length: 18 months, with 80% of learning achieved on the job, for optimum productivity.

About the Company:

Our client is a leading IT support and service provider based in Elmley Lovett, delivering bespoke IT solutions to small and medium-sized businesses across the region.

About the Role:

As an IT Support Apprentice, you will join a dynamic and supportive team, developing essential IT skills while working on real-world projects. Your key responsibilities will include:

• Providing technical support for IT and EPOS systems
• Assisting in customer projects and IT service activities
• Handling helpdesk calls and emails, ensuring timely responses
• Managing and resolving first-line support queries
• Gaining experience in networking, security, and cloud services

What We're Looking For:

• GCSE Grade C/4 or above in Maths & English (or equivalent)
• GCSE, BTEC, or A Level in ICT (preferred) OR hands-on experience with IT systems
• A passionate, motivated individual eager to build a career in IT
• Strong problem-solving skills and a willingness to learn
• Excellent communication and customer service skills
• An inquisitive and can-do attitude

Training & Development:

You will complete a Level 3 Information Communications Technician Apprenticeship, covering:

• Computer Fundamentals & Security: Hardware, software, and cybersecurity basics
• Networking & Cloud Services: Key networking concepts and cloud computing
• Communication in IT Support: Developing effective technical support skills

This apprenticeship offers blended learning, combining online training with practical workplace experience, setting you up for a successful IT career.

Key Outcomes from Information Communication Technician Level 3:

• Install software upgrades
• Test and evaluate system performance
• Use system data to identify solutions
• Escalate problems in line with procedures
• Use basic scripting to execute tasks
• Carry out routine system maintenance checks
• Follow the necessary security procedures

Why Join Us?

• Salary from 15,000 per year
• On-the-job training and career growth opportunities
• Supportive and experienced team
• On-site parking

Important: Candidates must be able to reliably commute to Elmley Lovett (Droitwich, WR9 0PT) or be willing to relocate. Due to the location of the office, public transport is limited.