IT Support Apprentice – Shrewsbury, Shropshire

Level 3 Information Communications Technician

Company – Paterson Enterprise

Full Address – 38 – 41 Castle Foregate, Shrewsbury, Shropshire, SY1 2EL

Weekly Hours Worked – 36.25 Hours per week, 8.45am to 5.00pm, Monday to Friday

Salary - £8.32 per hour

Contact: Leia.Knights@estio.co.uk or call 0113 3500 333

About the Company:

Paterson Enterprises is a family-owned business operating within the lubricants and leisure sectors. We have two operating divisions in the lubricants business in the UK – Morris Lubricants in Shrewsbury and GB Lubricants in Gateshead. We also operate Morris Leisure, which consists of seven caravan holiday homes and touring parks in Shropshire, Hereford, and North Wales.

The company currently employs around 220 employees, and our head office is based in the centre of Shrewsbury.

Brief Job Description:

Estio Training has an exciting new opportunity for an IT Support Apprentice with Paterson Enterprises, based in Shrewsbury, Shropshire. Reporting to the Group IT Manager, you will provide IT support to business users, working with the IT Support & Network Administrator and Group IT Manager to deliver high-level customer service. This is a diverse role covering many aspects of IT across the different divisions. While the role is based at our head office, you may occasionally need to travel to other sites.

Job Description:

• This is a full-time, permanent position.
• Normal hours of work are 8.45am to 5.00pm, Monday to Friday (36.25 hours per week) with an unpaid break of 1 hour for lunch. However, there may be a requirement to work occasional evenings and weekends to provide out-of-hours IT maintenance and support.
• Full-time holiday entitlement starts at 23 days per year, plus bank and public holidays, increasing with service.
• Notice period after successful completion of the 6-month probationary period will be 4 weeks.
• As this role includes UK travel, you must have and maintain a valid driving licence.
• Generous occupational pension scheme, company share scheme, life assurance, and sick pay (subject to certain qualifying conditions).

Your Duties and Responsibilities:

• Provide proactive face-to-face, phone, and email IT support to all users.
• Ensure jobs are logged, diagnosed, and resolved efficiently in line with business priorities, escalating issues where appropriate to the Group IT Manager.
• Set up IT equipment including desktops, laptops, tablets, mobile phones, and peripheral devices.
• Install software and replace hardware.
• Assist users in maximizing their technology use.
• Manage user access to systems including access approval forms, creating and deleting users, setting access permissions, and administering passwords.
• Rotate backup media in line with the schedule set out by the Group IT Manager.
• Report/manage issues to third-party support/suppliers.
• Assist with installation, configuration, upgrades, and maintenance of business systems including operating systems, networks, applications, hardware, and peripheral devices.
• Produce and maintain concise procedures for IT system installations, configuration, and maintenance.
• Produce and maintain training materials and provide user training where necessary.
• Maintain the IT equipment inventory accurately, ensuring everything is identified and recorded when acquired, moved, or recycled.
• Manage software licenses ensuring the company is compliant at all times and that licenses are recorded accurately to assist with any software audits.
• Wipe hard drives from redundant equipment.
• Organize the recycling of redundant IT equipment and toners.
• Assist in managing the company antivirus software and patch management.
• Perform routine PC health checks.
• Uphold the principles of, and assist with, monitoring IT users' compliance with the company IT policy.
• Allocate off-the-job learning each week to consolidate learning and experience and complete associated assignments with support from the IT team.

Qualifications:

• GCSEs grades A*-C/9-4 or equivalent in English Language and Maths.
• Preferred GCSE level 7 or above in Computing/ICT or equivalent.

Preferred Skills:

• Good knowledge of Windows 10/11, Microsoft Office, and Office 365.
• Self-motivated with the ability to work as part of the IT team or independently when required.

Personal Qualities:

• Responsible and trustworthy.
• Adaptable and flexible in approach.
• Full UK driving licence.
• The ability to travel to other sites when required.

Future Prospects:

The role offers long-term security and the opportunity to progress into a permanent position.

Training to be Provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace. Throughout the apprenticeship, learners receive coaching, help, and guidance from a dedicated team who are there to ensure they get the most from their work experience. Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services, and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment, and monitoring of infrastructure components.
• Prioritize systems support tasks and monitor and maintain system performance.
• Maintain regulatory, legal, and professional standards.
• Support the information systems needs for your business.

For a full list of programme modules visit: estio.co.uk/courses/information-communications-technician