IT Support Apprentice

ABOUT THE COMPANY

FISco stands at the forefront of the UK's rapidly expanding technology-driven facilities management sector. Currently, the company boasts a robust workforce, employing over 300 individuals directly and 2000 indirectly, and is on the verge of achieving an annual turnover of £40 million. Our pioneering approach provides scalable and adaptable solutions tailored to the evolving needs of our clients. Nationwide, over 30 esteemed Blue chip organisations entrust FISco with the management of their premises, enabling them to concentrate on elevating their business to greater heights.

In alignment with our growth and commitment to excellence, we are actively seeking a dedicated IT support apprentice who is adept at navigating the challenges of a dynamic business environment.

We offer a competitive starting salary of £14,000. This opportunity is not only a chance to advance your career but to do so within an organisation that prides itself on delivering exceptional service, fostering a culture of hard work, and promoting excellence among its team members.

We firmly believe in the immense benefits that a diverse workforce brings to our organisational prowess and integrity. FISco UK is an ardent advocate for equality, offering equal employment opportunities and fair compensation without bias towards race, gender, religion, sex, sexual orientation, national origin, or disability.

As an apprentice, you will study a level 3 IT support course.

KEY TASKS

1. Be the first point of contact for all employees, making a good impression.
2. Perform IT support for any software/hardware issues that arise.
3. Provide IT support for any phone/network issues that arise.
4. Setup new joiners with a laptop/desktop/phone and any peripherals as necessary.
5. Perform leaver process when employees leave, as per IT leaver process.
6. Administer the Office 365 admin portal.
7. Setup new users on CIMS/Taskye (FISco in-house Facilities Management system).
8. Setup new Suppliers/Customers on Taskye.
9. Change/configure user access/approvals on Taskye following official email requests.
10. Administer user holidays in CIMS as necessary.
11. Liaise with 3rd party IT support company about any IT issues that need escalating.
12. Liaise with 3rd party IT support company about any issues relating to Office 365 licensing.
13. Liaise with 3rd party phone/internet company about any issues arising with the service/products.
14. Perform IT asset management.
15. Perform IT asset purchasing when required, following the IT purchasing process.
16. Make basic content changes to the FISco website and maintain the WordPress site to ensure it is up to date.
17. Perform duty as the “Document Control Manager” as per the “Control of Documents” procedure.
18. Continually look for ways to improve/enhance the way that FISco uses technology and suggest improvements to the senior management team at management meetings.

WHAT ARE WE LOOKING FOR?

• Previous knowledge of IT systems (laptops and phones) and applications such as Microsoft Office.
• Desirable A level in computer science.
• Excellent communication skills, both written and verbal.
• Willingness to exceed customer expectations.
• Ability to take initiative, prioritise and manage time effectively.
• Self-motivated and positive attitude.
• Ability to work on your own and within a team.
• Innovative and imaginative.
• Flexibility and adaptiveness to change.

WHAT YOU’LL GET FROM US

A team where you can voice your own opinion, make an impact and where you and your experience are valued. We offer ample opportunities for internal progression, enabling you to engage in cross-training and actively shape your career trajectory within the company. Our support extends to employees eager to pursue diverse interests, ensuring your professional development is both enriching and aligned with your aspirations.

JOB DETAILS

Hours of Work: Monday to Friday 0830-1730

Salary: £14,000

Location: Arena Business Centre, 100 Berkshire Place, Winnersh, Wokingham, RG41 5RD

BENEFITS

• Brand new office building.
• Pension.
• Employee Assistance Program.
• Company sponsored events.
• 25 days holiday plus bank holidays.