IT Support Apprentice

About Aspire

At Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers in the UK. It is an exciting time to join us on our journey as we grow and expand!

Our mission: To deliver technology like no other!

About The Role

Do you have a natural passion for IT and want to start your career with an award-winning, managed services company looking after a range of clients up and down the country? This is an excellent opportunity for an apprentice to join the Service Desk team and to undertake a Level 3 IT Support Technician Apprenticeship.

We're looking for an enthusiastic apprentice with an appetite for IT and a positive attitude to be based at our new offices at Pipewell Quay on Gateshead's Quayside. You will ensure the highest level of customer service is provided to all of our customers and you will be working with some of the latest technology systems.

What You Will Be Doing

• Provide 1st line support for the Service Desk
• Work on support tickets and provide project support to senior engineers
• Assisting the setup of desktops & laptops
• Dealing with ticket queries including password resets, new user requests and fault logging
• Assisting with infrastructure refreshes
• Telephony rollouts
• Provide a first point of contact support to customers and maintain excellent customer service via Phone, Email and The Portal
• Liaise with internal customers to ensure that services are being delivered
• Work with SLAs whilst delivering efficient resolutions towards First Time Fix Rates.

You Will Suit The Role If You Have

• A minimum of 4 GCSE's grade 4 and above, including Maths, English and ICT.
• Excellent communication skills both verbal and written
• A keen interest in learning new IT technologies
• Positive and resilient
• Customer focused
• Personable and friendly
• Well organized
• Takes the initiative
• A logical approach to troubleshooting hardware and software issues
• Good attention to detail

Our values: We understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role therefore we provide continuous learning and development at Aspire which is at the heart of everything we do. As long as you are passionate, eager to learn and driven to be the best at what you do and live our values this role may be a fit for you.

Salary

£15,500 per annum

Location and Working Arrangements

The position offered is based out of Aspire's Gateshead Head Office but you will be expected to travel to customer sites when required.

Hours of Work

37.5 per week, Monday to Friday

Future Prospects

This apprenticeship can lead you into a broad IT career, with the opportunity to become a Quick Fix Engineer. It can also lead you to other Service Desk roles including End User Support Engineer and 3rd Line Engineer.

Benefits

• Travel benefits including free parking, subsidized travel passes and much more!
• Health Cash Plan
• Cycle to Work Scheme
• Network Benefits
• Employee Assistance Program
• Enhanced Annual Leave Entitlement (increasing with length of service)
• Enhanced Maternity, Paternity and Parental Schemes
• Enhanced Pension Scheme
• Tech Purchase Scheme
• Electric Vehicle Salary Sacrifice Scheme
• Employee referral scheme
• New business referral scheme
• Discounted Gym Membership
• Life Assurance and Critical Illness cover

Equality, Inclusion and Diversity at Aspire

Aspire is an equal opportunity employer committed to creating a culture that respects and values each other's differences, that promotes dignity, equality and diversity that encourages individuals to develop their true potential.

Interview Process

We generally conduct interviews in three stages, lasting approximately 2-3 weeks depending on everyone's calendars. Shortlisted candidates will be invited to a pre-screening call via teams to discuss your experience and what you're looking for in your next role. Successful candidates will be invited to an interview with the Hiring Manager. If successful in interview, candidates will be invited to an informal interview with key stakeholders at Aspire to meet the wider team(s).

Seniority level

Internship

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting