IT Support Apprentice

KEY TASKS

1. To repair and diagnose first line support for PC’s, Laptops, Printers and associated peripherals in conjunction with IT and Systems Co-ordinator and external IT Support provider
2. Set up new starter equipment including and not limited to mobile phones and tablets
3. Be point of contact for external IT Support provider
4. Respond to, log and resolve internal support requests
5. Contribute to the development and update of network systems as required
6. Assist with large system upgrades, overhauls and projects as instructed
7. Set up equipment for events as required including support for all Audio Visual (AV) technologies
8. Support with New Starters IT induction
9. Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace.
10. Respond to any requests for information from your line management in a timely manner
11. Be familiar with customer policies and processes where applicable
12. To be approachable and accepting of Training requirements in relation to the role
13. To maintain the skills and knowledge required to perform the role to the required standard
14. Must be able to embrace new technologies and adapt to change
15. Company asset logs to be maintained
16. Keep up to date with industry standards and offer recommendations based on best practice
17. Scanning, filing (electronic & hard copy) & issuing documentation as appropriate
18. Support with invoice and spend reconciliation
19. Working in strict compliance with Health and Safety Risk Assessments and Methods Statements
20. Providing other general administrative support to the department
21. May be required to complete other business activities on behalf of the company from time to time in line with identified skills, competencies and experience

Requirements

Knowledge & Skills

1. Exceptional organisational skills with very high attention to detail
2. Ability to multi-task, anticipate and respond effectively to changing priorities
3. Flexible, conscientious attitude to work
4. High standard of written & verbal communication, with a confident & professional phone manner
5. Strong interpersonal skills
6. Ability to remain calm, focused & productive in a fast-paced working environment
7. Comfortable working autonomously
8. IT literate, with a strong working knowledge of Microsoft Excel, Word & Outlook

Training, Education & Experience

1. GCSE or equivalent English (Grade 4/C Or above) Essential
2. GCSE or equivalent Maths (Grade 4/C Or above) Essential

Remuneration & Benefits

Salary / Rate: £8.72 p/h

Basic Hours: Monday to Friday 09.00-17.00, 30-minute lunch break. Total 37.5 hrs per week.

Benefits

1. Free on-site parking at Head Office
2. Increased annual leave by service length
3. Private Medical Insurance by service length
4. Life assurance scheme
5. Employee Assistance Programme
6. Structured career development
7. Regular company events
8. Free on-site gym at Head Office

How To Apply

To apply for this role, please use the form above or submit your up-to-date CV to careers@ies.co.uk quoting reference 04ITA0124