IT Support Apprentice

Slingco; Borough of Rossendale; On-site; GBP 20,000 - 30,000; Full time

Job description

COMPANY BACKGROUND:

Slingco is an award-winning supplier of installation tools for the energy infrastructure industries, including Utility, Oil & Gas and Renewables. With over 40 years of industry heritage, we serve customers in over 80 countries worldwide from our Head Quarters in the UK and distribution center in the United States.

Our products are used in safety critical applications for a wide range of markets. With sectors including oil & gas, civil engineering, aerospace, transport, utilities, marine/offshore and the military – there is no room for error. That is why we do everything with the utmost care and precision.

We design and manufacture to the highest specifications and test to destruction. If our products do not meet and exceed the most stringent national and international standards, they’re not good enough for our customers.

At Slingco, our goal is to create innovative high-quality products that our customers can depend on, whilst providing a positive experience for our customers and our employees. Every aspect of our work, culture and commitment to innovation is driven by our core values.

BENEFITS:

• Company Pension – Enhanced Employer Contributions
• Life Insurance
• Free Parking
• Gym Membership
• Cycle to Work Scheme
• Employee Loan Scheme
• Employee Assistance Programme (EAP)

POSITION SUMMARY:

The IT Support Apprentice will play a key role in IT administration, working closely with our third-party IT support provider and contributing to IT infrastructure projects. Responsibilities include assisting with IT administration tasks, managing employee onboarding and offboarding processes, and supporting various IT initiatives. This role requires a hands-on approach and strong organisational skills to ensure smooth IT operations.

KEY DUTIES & RESPONSIBILITIES:

• Provide support for all line of business applications used across departments.
• Serve as the on-site contact for general IT inquiries and troubleshooting.
• Perform essential IT administration tasks, such as managing user accounts.
• Act as the main point of contact for the third-party IT support provider in handling IT-related issues.
• Assist with employee onboarding and offboarding, ensuring timely and effective IT setup and removal of access.
• Purchase IT hardware.
• Set up and configure hardware, mobile devices, and peripherals for users ensuring they are configured correctly and aligned to the IT security policies.
• Cleanse and maintain the active directory and office 365.
• Maintain and track IT asset inventory, ensuring all assets are properly logged and managed.
• Assist in developing, maintaining and documenting internal IT processes.
• Provide basic training and guidance to users on IT tools and systems.
• Assist with the delivery and support of various internal IT projects within the organisation.
• Contribute towards the routine assessment of our IT security policies.
• Stay up-to-date with IT security best practices and ensure these are followed across the organisation.
• Ensure all IT related issues are logged correctly within the IT helpdesk.
• Work closely with 3^rd party IT vendors to understand and highlight recurring issues and help work towards permanent resolutions.

PERSON SPECIFICATION:

• Strong interest in IT and technology.
• Good problem-solving and analytical skills.
• Strong communication skills.
• Ability to work independently and collaboratively as part of a team.
• Willingness to learn new technologies and adapt to changing IT environments.

EXPERIENCE & QUALIFICATIONS:

• GCSEs (or equivalent) in English and Mathematics (grade 4/C or above).
• A Level (or equivalent) qualifications are desirable.
• Basic understanding of operating systems (Windows).
• Proficient understanding of Office 365 tools.