IT Support Analyst (Maternity Cover)

Post: IT Support Analyst (9 month maternity cover)

Location: St Asaph, North Wales

Starting Salary: £24,000 pro rata.

Hours of work: Part Time – 24 hours per week. 3 days per week.

About GreenThumb

GreenThumb Ltd have built a brand that people trust to take care of their lovely lawns. We’re recognised across the U.K as the largest and most recommended Lawn Treatment Service with over 220 branches nationwide. We’ve been building our nation of Lawn Lovers for over 38 years, helping lawns look beautiful and stay healthy all year round.

What we can offer you

• Supportive and collaborative work environment.
• 22 days annual leave plus all public/bank holidays (pro rata)
• Medical cash plan scheme.
• Employee discount scheme (discounts on major retail and leisure brands).
• Free lawn treatments.
• Cycle scheme.
• Christmas shutdown.

About the Role

You will be working on an IT Service Desk providing 1st Line Support to our GreenThumb Network, supporting approximately 800 end users by assisting with our GTSF systems and Office applications. This role requires initiative to go beyond the technical aspects of IT and help the end user achieve their business objectives. An understanding of our CRM system and learning GreenThumb processes is essential. The role is a fantastic opportunity to gain experience and skills for potential future roles within this sector.

Main Responsibilities

• 1st Line Support for GreenThumb Applications.
• 1st Line Support for Network-wide Salesforce CRM system.
• Triage of system tickets with business SLA and assign to the correct investigating team for completion.
• M365 Basic Admin support.
• Supporting and encouraging end users to follow best business processes.
• Answering critical inbound calls.
• Provide 1-1 support with GTSF process.
• Assist with UAT of new technology to support the Technical Team.
• Carry out any other duties that may be considered relevant to the position within the terms of your contract of employment.

Candidate Profile

• Experience working with Microsoft Office and Microsoft Windows.
• Knowledge of Windows troubleshooting.
• Familiarity with Microsoft 365.
• Microsoft Azure and Salesforce experience desirable.
• Exceptional customer service skills.
• Excellent written and oral communication skills.
• Time management and the ability to prioritise.
• Ability to work individually or as part of a team.
• A flexible and positive approach to work.
• Excellent telephone skills.
• Good listening skills and empathy.
• Ability to learn and pick up new technologies.

Why Join: This represents an outstanding opportunity to become part of a business in positive transformation. You'll be working in a dynamic environment that values innovation and teamwork, offering attractive earning potential.