IT Support Analyst (fixed term contract)

Weatherbys Ltd; Wellingborough; On-site; GBP 28,000 - 33,000; Full time

Job description

IT SUPPORT ANALYST (FIXED TERM CONTRACT)

WELLINGBOROUGH (ONSITE)

You will support the upgrade of end users’ machines to Windows 11, with a key focus on delivering excellent user experiences whilst helping to maintain security and stability. This will start in May 2025, with all upgrades completed by the beginning of November 2025.

Based in our Wellingborough head office, you will need to work across all Weatherbys Bank sites which include London, Edinburgh and Manchester which includes travel and stop over (if required).

Why join us?

You will join a team with extensive knowledge and experience, providing an excellent environment to develop and upskill.

Salary: £28,500-£33,000 per annum (pro rata)

Benefits Include

• 25 days’ annual leave (pro rata)
• Income protection
• Pension
• Onsite subsidised restaurant
• For the full range of benefits, see here.

What You Will Do

• Follow the step-by-step instructions to upgrade end users’ devices to Windows 11
• Migrate end users machine profiles
• Feedback any issues which are flagged by end users into the core project team for resolution
• Support with the re-build of devices to a Windows 11 machine
• Retain a daily stock inventory of available devices to support the roll out plan
• Work effectively with product and engineering management to define sprint tasks.
• Document all aspects of work according to Bank standards.

What You Will Bring

• Experience working in an IT service desk team.
• Working knowledge of MS Excel.
• Excellent communication and customer service skills.

It would be nice for you to have

• Experience of Service Now for asset management.

Who We Are
Weatherbys is one of the best regarded independent banking groups in the UK, winning Private Bank of the Year at the Spear’s UK Wealth Management awards in 2021, 2023 and 2024. As you would expect from a business with ambitious growth plans, we are continually evolving and looking to the future, but always put our clients at the heart of everything we do. Don’t just take our word for it, find out more here.

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