IT Support Analyst - 6 Month Contract

Samsung Electronics America; Cambridge; On-site; GBP 25,000 - 35,000; Full time

Job description

Position Summary

Samsung AI Cambridge is a newly-established, ambitious independent research centre targeting 'Human-Centric AI' to enrich peoples’ lives using AI technologies.

To help power Samsung Corporate programmes in AI, SAIC in Cambridge is building teams with diverse skills in research, engineering and design. It collaborates closely with universities to meet the research ambitions of both the universities and of Samsung.

Human & Machine can collaboratively create solutions to better our world so if you share the same vision and want to be a part of a special movement please read on.

Purpose of the IT Support Analyst:

SAIC urgently requires a 1st level IT Support Analyst to offer (front line) technical support to a growing AI research lab.

Role and Responsibilities

Key responsibilities for IT Support Analyst:

• Setup and configure Windows laptops
• Proxy troubleshooting and rule management (GUI)
• Troubleshooting Windows, Outlook, etc.
• Induction sessions for new starters
• Asset management (Service Desk Portal)
• Use of IT Helpdesk platform to log or respond to incidents/requests
• Account creation and management
• Samsung Security Tools management (NASCA, ESCORT)
• Write How-To articles for people FAQs on confluence
• Provide one-to-one assistance where required
• Proactive Incident investigation on affected systems
• Direct investigation of incident root cause and provide users with updates
• Coordinate with the Centre’s IT Engineer for testing changes on systems
• Ensure availability of IT stock to support the requirements of the Centre

Skills and Qualifications

Skills and experience required for the role

Essential:

• Windows OS / Linux OS
• Symantec Antivirus
• PC Installation and Setup
• PC troubleshooting, Windows and Linux in corporate environment
• AD (Basic)
• TCP/IP, DHCP, DNS
• Firewall understanding
• Proxy understanding

Desirable:

• Linux sysadmin
• Bash scripting
• ITIL principles
• Computer Science background
• Experience/Interest in Machine Learning environment

Samsung has a strict policy on trade secrets. In applying to Samsung and progressing through the recruitment process, you must not disclose any trade secrets of a previous employer.

Contract Type: 6 month contract via agency (inside IR35)

Part time: 17.50hrs per week

Location: Station Road, Cambridge