IT Support Analyst

About

IT Support Analyst, Windows, Telford, Shropshire to £30,000

This is a great opportunity for an IT Support Analyst to join a leading manufacturer in Telford. They are a market leader in their field and require an IT Support Analyst to work with the IT Manager and provide front line user support for all aspects of IT systems.

This will include administering and maintaining integrity of systems, processes, data security and access control, in addition to hardware, software and system installation, and IT projects.

Main Responsibilities

• To maintain a log of all IT support issues to enable detailed management reporting.
• Work with company staff or external partners on any IT issues under the direction of the IT Manager.
• Liaise with vendors to progress requests made to external business partners.
• Provide hardware support for PC laptop/desktop, Apple iOS, printer and telecoms to all end users and any other hardware technologies that are in use within the business.
• Provide software support within the business for applications such as Windows, Mac OS, Microsoft Office 365, Windows Server, Active Directory, Navision & SAP ERP, SharePoint and any other software in use within the business.
• Provide networking support based around TCP/IP, DHCP, LAN/WAN, firewall and VPN technologies.
• To undertake any system administration required, ensuring data is secure and backed up.
• Conduct system audits as required and maintain associated IT documentation.
• Be involved in IT projects set out in the IT programme of work as agreed with the IT Manager.

Skills, Experience, Knowledge Required

• Customer service-oriented approach to provide a high-quality IT support service to all levels of the business.
• Excellent verbal communication and written word skills.
• Analytical, organised and efficient, with attention to detail.
• Flexible approach to working whilst ensuring priorities are managed effectively.
• Sound knowledge of Windows & MS Office apps.
• Excellent timekeeping and attendance.
• Full UK Driving Licence.
• ITIL certified, at least Foundation Level.

Nice-to-have skills

• Windows
• Microsoft Office 365
• Windows Server
• Active Directory
• SAP ERP
• TCP/IP
• DHCP
• VPN
• ITIL

Work experience

• Desktop Support

Languages

• English