IT Support Analyst

The Channel Recruiter; Leeds; On-site; GBP 25,000 - 32,000; Full time

Job description

Job Title: L1 Analyst Onsite EUC (Leeds + Surrounding Area) 12 month FTC
Location: Customer Site (University of Leeds + 80-mile radius)

Salary - GBP25,000 - GBP32,000 per annum

Contract: 12 Months (with potential extension)
Driving Licence Required

Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program

Established in the 80s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we are an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.

We're looking for a friendly, proactive IT Support Analyst to join our Helpdesk team onsite, providing deskside support, device installations, and assistive tech setup across Leeds and nearby areas. You’ll be the face of tech support for end users helping them stay connected and productive.

Job Specification L1 Analyst - Onsite

• Onsite device setup, hardware swaps, replacements, and handovers
• Supporting users with assistive technology and accessibility
• Working across multiple locations (up to 75 device installs)
• Providing excellent customer service in person

REQUIREMENTS L1 Analyst - Onsite

• 1+ year of IT support experience
• Strong communication skills and a positive attitude
• Ability to work independently and as part of a team
• Basic understanding of Linux, hardware builds, and troubleshooting
• Full UK driving licence

We believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.

We are proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, colour, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law.

We are a registered Disability Confident Employer (Level 2) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process.

If you have any such requirements, please do not hesitate to contact us via email, and we will be happy to action your requests.