IT Support

This role is at the center of our team in Manchester. We’ve got a mix of skills here, from Finance and Hospitality to Recruitment, People & Culture, IT Support and Marketing. Think of us as the backbone of the company, keeping things running smoothly and helping out everywhere we can. We're the ones who answer questions, toss around ideas, offer support, and plan those fun outings and initiatives everyone loves. We’re the reliable crew that everyone counts on to keep things rolling.

JOB PURPOSE

In this role, you will be responsible for on-the-ground UK IT Support Operations in Manchester and London with a focus on the Manchester Office. You and your colleagues will be the eyes and ears on the ground for IT Support.

You will report to the Global Head of IT Support and will also have a dotted line to the UK Operations Director. You will work closely with both on sign-off of local UK projects and activities, delivering Global initiatives as well as streamlining processes.

You will partner closely with the UK Office Experience Lead and their team. This will include ensuring attendance of the UK IT Support team in the office 3-4 days per week and ensuring support is on hand for important office meetings and activities.

This role will need you to keep your finger on the pulse of the Manchester & London Office as well as maintain efficiency and alignment in key UK processes.

KEY RESPONSIBILITIES

In this role, you will be responsible for:

1. Global Support & Implementation of Initiatives
   - Active role in the Global support process;
   - Collaborating with global team in translating global efforts into local practices;
   - With input from the Global IT team, oversee the development and enhancement of systems and integrating new systems with existing systems;
   - Coordinate project activities, allocate resources, and ensure projects are completed within scope, schedule, and budget;
   - Global Tickets Support (UK) - Management of delegated local UK tickets from the global team from end to end.
2. Local UK Team Support
   - Responsible for UK Office Support in partnership with the UK Office Experience Lead with a focus on the Manchester office:
   - Set standards for office support;
   - Attendance of office 4 days per week;
   - Support with key client meetings;
   - Ensuring new joiner setups run smoothly and consistently;
   - Manage and oversee local UK vendor relationships where required and agreed with the Global IT Team;
   - Manage and oversee any required local projects from end to end;
   - Provide UK-wide assistance and technical support to users where required;
   - Generate regular reports on the status of IT initiatives, project progress, and performance metrics;
   - Analyse existing software applications and IT processes to identify opportunities for consolidation and standardisation;
   - Responsible for setting up management and efficiency of the following processes, including integration of solid processes to one single UK process:
   - UK Hardware Management;
   - UK Employee Lifecycle Set Ups.

WHAT WE ARE LOOKING FOR

• Bachelor's degree in Information Technology, Computer Science, or a related field;
• Experience in IT engineering and supporting roles, with a minimum of 2-3 years of experience;
• Strong knowledge of IT software, hardware, networking and infrastructure, along with project management skills;
• Have advanced knowledge of Windows & macOS;
• Experience with SaaS software like Google Workspace, O365, Slack, and Atlassian are a plus;
• Have experience with JAMF & Intune;
• Have experience with Microsoft Azure or Google Cloud platform (experience with other cloud platforms would be a plus!);
• Highly self-motivated person with excellent leadership, communication, and interpersonal skills to foster collaboration and teamwork;
• Proven ability to analyse and optimise IT processes and implement solutions to improve efficiency;
• Global IT experience or familiarity with multi-site operations is a plus;
• Have knowledge of the advanced concepts of licensing, security and organization;
• Excellent communication in English.

WE OFFER:

• An excellent salary based on experience and equal pay policies;
• Hybrid working: you have the choice to work from our office or remotely, and we have core working hours where you can choose your start and finish times to suit you;
• Pension, free private healthcare, mental health support, and company sick pay scheme;
• 25 days paid holiday with the opportunity to buy extra days;
• Refreshments are provided in the office all week, as well as drinks at 4 pm on a Friday;
• We celebrate successes by rewarding teams when big projects go live and honouring the year’s top achievements at our annual awards ceremony;
• A reputation for doing good. DEPT has been a Certified B Corp since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT Cares Month in which employees come together and donate their skills to support local charities.

WHO ARE WE?

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, and your team, and giving you the autonomy to solve our client's problems, no matter where you are in the world.

DEPT is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.

DIVERSITY, EQUITY & INCLUSION

At DEPT, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.