IT Support

IT Support

Location: Newent, Gloucestershire

Salary: GBP24,500 to GBP28,122 (Depending on candidate experience)

Contract: Fixed term contract 6 months

Hours: Full time (37 hours per week)

Come make a real difference as our IT Support.

Everyone should have a warm, safe, affordable home.

As an IT Support colleague, you will play a key role in helping us provide this for our tenants. You will be responsible for:

• Providing Service Desk support to all staff.
• Providing user-account and end-user-device management.
• Being an active part of the IT Team delivering an effective infrastructure and IT Service which will support the Company objectives.
• Providing technical advice and assisting users.

What you will bring to our team:

As the friendly face of Two Rivers Housing, you will use your skills and expertise to deliver a great customer experience. We are looking for someone who has some experience within an Office IT support role, with up-to-date knowledge and skills in 1st and 2nd line support for colleagues and devices. You will support colleagues and managers on best practice and assist users where needed.

What we are looking for:

• Good troubleshooting and problem-solving abilities.
• Good numeracy and communication skills.
• Ability to time-manage, prioritise and work under pressure.
• Ability to build effective relationships with a range of employees.
• Developing IT knowledge and skills, specifically with PCs, laptops, tablets and smartphones, Windows, Office 365, Active Directory, iOS and Android.
• Good Awareness of Cyber Security and Data Protection.
• Able to follow processes, apply standards and ensure consistency.
• Willingness to help others.

Qualifications:

• Good general standard of education (GCSE, level 2 NVQ including Maths and English).
• Excellent IT knowledge.
• Relevant technical qualifications or certification or working towards this.

Please note that this role will require you to attend the office for 4 to 5 days per week.

We recognise that no candidate will meet every desired requirement, so if your experience looks a little different but you think you can bring your great skills and can-do attitude to the role, we would love to hear from you.

Please note: This role is not open to agencies. Please do not call or email. Thank you.