IT Support

IT Support Engineer

Location: Birmingham
Salary: £22,000 - £35,000

Are you ready to take the next step in your IT career? A highly regarded Microsoft Partner, known for their exceptional reputation in the tech industry and among their staff, is looking for a talented IT Support Engineer to join their team. With exciting new client wins and ongoing expansion, this role offers a fantastic opportunity to work on a mix of support and project-focused tasks from day one in a collaborative and friendly environment.

About the Role:
You'll provide remote technical support to the company's external clients while being involved in a variety of hands-on projects. Your responsibilities will include:

1. Resolving and escalating support tickets.
2. Contributing to major projects such as upgrades, rollouts, and migrations.
3. Conducting technical research to develop tailored client solutions.
4. Logging and updating IT support issues.
5. Participating in technical training and professional development.

What's on Offer:

1. 41 days of holiday.
2. Pension scheme.
3. Annual performance bonus.
4. Modern, state-of-the-art office facilities.
5. 38.75-hour work week, Monday to Friday (9:00am - 5:30pm).
6. Paid Microsoft certifications.
7. Yearly company trips away.

Beyond a competitive financial package, this role offers a rich learning environment, access to cutting-edge technologies, and an encouraging team dedicated to your growth and success.

Technology Stack You'll Work With:

1. Azure
2. Windows Server
3. Windows OS
4. Exchange / Office 365
5. Hyper-V / VMware
6. Active Directory
7. Networking

Who We're Looking For:
This role is ideal for an ambitious IT Engineer ready to expand their technical knowledge and grow within a dynamic, forward-thinking company. If you're passionate about technology and excited to work with the latest tools, we'd love to hear from you!

Keywords: IT Support, 1st Line Support, 2nd Line Support, Desktop Support, Remote Support, Senior IT, Networking, Firewalls, Windows Server, Exchange, Office 365, Active Directory, Managed Services Provider