IT Supervisor

Rodericks Dental Partners; England; On-site; GBP 30,000 - 60,000; Full time

Job description

Job Introduction

Job Title: IT Supervisor

Location: Northampton Head Office

Period of Contract: Permanent

Reporting to: IT Operations Manager

Hours of Work: Monday to Friday 8:30am – 5:30pm or 8:00am – 5:00pm

Overview

Roderick’s Dental and Dental Partners are on a journey to become the dental services provider in the UK. That goal cannot be achieved without being the best place to work for clinicians and colleagues. This, in turn, attracts the brightest dental talent resulting in the highest quality treatment and choice for our NHS and private patients.

We are looking for an IT Supervisor. Reporting to the IT Operations Manager, you will work within a small, highly skilled IT engineering team to provide 3rd line support for IT/Telephony systems within our company and manage the IT apprenticeship scheme. You will have a wide scope of general IT infrastructure skills and experience in the pursuit of delivering a high standard of work to both the user communities and change projects.

Working closely with the IT Operations Manager in the delivery of projects and system changes, you will have practical experience of the deployment, configuration, and maintenance of a broad range of diverse technologies with a focus on providing proactive and effective system and user support.

This role demands excellent technical skills with the ability to support, maintain, and operate systems. You will work as part of a team but with the ability to take responsibility and accountability for independent work packages. There will be plenty of opportunities for you to get involved in projects and innovate whilst running all day-to-day support activities.

Key Responsibility Areas

• Manage Apprenticeship Scheme
• IT Storeroom Manager
• Escalation point for 1st/2nd line support engineers
• Acquisition Support – IE Site Surveys
• Support System Setups
• Be flexible for onsite installation work
• Provide 2nd line IT support on a day-to-day basis
• Some 1st Line support may also be required if 1st line engineer is busy
• Support system changes and project work independent of day-to-day support activities
• Out of hours installations & emergency site visits may be required
• Ability to prioritise mission critical vs non-critical
• Work with the IT Manager and wider support team to ensure any recurring technical issues are addressed and any training or documentation requirements are identified and implemented
• Digital Imaging Escalations

Office Work

• Technical escalations
• Identify recurring incidents, defining to a problem (ITIL definition)
• Problem management, linking with IT Systems team
• Closing 3rd line support tickets
• Digital Imaging escalations

IT Apprenticeship scheme

• Line management for apprentices
• Mentoring
• Adhering to college/work hours

IT Storeroom Management

• Maintain an organised storeroom
• Maintain levels of stock
• Responsible for security of stock/equipment

Working at remote sites

• Complex on-site fixes
• VOIP installations
• Firewall installations
• Acquisition site surveys
• Thin Client installs
• Any site setup

General

This role is likely to develop further as requirements grow. It is a fantastic opportunity to build a career within the IT industry and with a company that has strong growth ambitions.

Key Relationships

IT Operations Manager

IT Apprentices

Wider IT Team

Important Note

This job description is intended to serve as a guide to the responsibilities of the post of IT Supervisor. It is expected that responsibilities will need to be reviewed, as the organisation matures and in light of experience, in order to ensure compatibility with other roles and responsibilities, and to reflect changing circumstances.

Any proposed changes will be discussed with the post holder.