IT Specialist

Wood Mackenzie is the global data and analytics business for the renewables, energy, and natural resources industries. Enhanced by technology. Enriched by human intelligence. In an ever-changing world, companies and governments need reliable and actionable insight to lead the transition to a sustainable future. That’s why we cover the entire supply chain with unparalleled breadth and depth, backed by over 50 years’ experience. Our team of over 2,400 experts, operating across 30 global locations, are enabling customers’ decisions through real-time analytics, consultancy, events and thought leadership. Together, we deliver the insight they need to separate risk from opportunity and make confident decisions when it matters most.

• Trusting – we choose to trust each other
• Customer committed – we put customers at the heart of our decisions
• Future Focused – we accelerate change
• Curious – we turn knowledge into action

Job Description

You will be responsible for providing first and second level desktop and application support to Wood Mackenzie employees ensuring a high quality, professional service is delivered. You will collaborate across time zones with team members in the USA, UK, EU, and Asia to solve issues and implement new systems. You will help deploy new hardware, software and manage application updates, as well applying security configurations.

This is a demanding role. The successful applicant will be required to work independently, manage a high volume of requests and prioritize their workload effectively, often working to tight deadlines.

The Service Desk operates between the hours of 8am and 6pm on business days and the successful applicant will need to demonstrate some flexibility in their working hours to meet this requirement.

Qualifications

• 1-2 years of IT support experience
• Strong critical thinking skills
• Desire and ability for self-guided learning
• Capability to work independently and manage priorities
• Preferable experience of working within an ITIL framework
• Preferable experience in a technical support role
• Preferable experience with an Office365 environment
• Preferable experience with Microsoft Active Directory
• Preferable experience with Microsoft Windows 10

We are an equal opportunities employer. This means we are committed to recruiting the best people regardless of their race, colour, religion, age, sex, national origin, disability or protected veteran status.

Why work here?

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

About Us

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.