IT Services Manager

IT Services Manager

Are you ready to take charge of our IT services, ensuring everything runs smoothly while also driving continuous improvement? We're looking for an IT Services Manager who can keep our technology aligned with business needs, deliver outstanding service, and ensure our systems remain reliable and efficient.

What You'll Be Doing

• Keeping things running - You'll ensure our IT services meet expectations, hit service level agreements (SLAs), and continuously seek ways to improve performance.
• Leading the team - You'll support, motivate, and develop our IT service team, identifying training needs and resolving any issues that arise.
• Solving problems - When things go wrong (because they sometimes do!), you'll manage incidents swiftly, minimise disruption, analyse root causes, and implement preventive measures.
• Managing change - As our technology evolves, you'll oversee smooth transitions, ensuring stakeholders are informed and systems function as expected.
• Connecting with people - You'll build strong relationships across the business, understand IT needs, keep everyone informed, and use feedback to enhance our services.
• Managing resources - You'll oversee the IT service budget, ensuring smart spending and managing relationships with external vendors.
• Always improving - We're looking for someone proactive in adopting industry best practices and keeping up with the latest tech trends.
• Staying secure - You'll ensure our IT services remain compliant with regulations and that our systems and data are fully protected.

What You'll Need

• A degree in IT, Computer Science, or a related field.
• ITIL 4 Foundation, PMP, or similar certifications (desirable but not essential).
• Proven experience in IT service management and leading IT teams.
• Strong leadership and team management skills.
• Excellent problem-solving and analytical abilities.
• Outstanding communication and interpersonal skills.
• The ability to manage multiple priorities and perform under pressure.

If you're an IT leader who thrives in a fast-paced environment and loves driving positive change, we'd love to hear from you!