IT Service Manager

IT Service Manager

+ Permanent opportunity

+ Hybrid working in Oxford

+ £55,000 - £70,000 per annum

Our client, a growing top 40 accountancy firm, has a fantastic opportunity to join their team in either of their offices - Farnham or Oxford. This is a hybrid role.

Role responsibilities include:

1. Managing the firm's IT helpdesk team
2. Co-ordinating and managing software updates, ensuring systems remain secure and compliant
3. Improving resolution times and implementing strategies to improve efficiencies
4. Monitoring KPI's
5. Providing high-level technical support and guidance to resolve complex IT issues
6. Overseeing the maintenance and management of IT systems and conducting regular audits to create improvements
7. Ensuring all IT practices are compliant with regulatory requirements and industry standards
8. Reporting on helpdesk performance, system updates, and project progress to senior management

Requirements:

1. You will need to have a full UK driving licence and be comfortable travelling to other offices as required
2. You will have good working knowledge of CCH, Alpha Tax, Caseware, Silverfin, PayCircle, Jira Service Management, Microsoft 365, Sharepoint, MS Teams, Horizon phone system, and InTune
3. You will have worked in a similar role and have strong experience managing IT service and supplier strategies, ideally within an accountancy or professional services firm
4. You will have managed staff and be comfortable managing performance
5. You will have solid experience in managing suppliers and you will be proficient in software management, systems maintenance, and technical troubleshooting
6. A university degree, ideally in computer science or another IT-related subject, is essential

To apply:
For a chance to join a firm that is on a strong growth trajectory, apply today. If you'd like to discuss this IT Service Manager role in more detail, please send your updated CV to (url removed) and I will get in touch.