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IT Service Engineer - Police Staff
Nottinghamshire Police
Arnold
On-site
GBP 80,000 - 100,000
Full time
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Job summary
Join a forward-thinking organization as an IT Service Engineer, where you will play a vital role in supporting frontline officers with essential IT services. This position involves installing, configuring, and troubleshooting a variety of hardware and software, ensuring that all users receive the highest level of support. You will work in a dynamic environment, tackling diverse IT challenges and contributing to the efficiency of operational policing. If you are passionate about technology and dedicated to providing excellent service, this is an exciting opportunity to make a meaningful impact in the community.
Qualifications
- Experience in large IT environments with a focus on user support.
- Technical knowledge in configuring and supporting Windows devices.
Responsibilities
- Provide frontline IT support services to all Force users.
- Install, configure, and decommission hardware and software.
Skills
Tools
Job description
Be part of the force's expanding Information Services team
We provide technologies and IT services that directly impact operational policing and services to the community.
From the equipment that frontline officers require to be able to make decisions on the street, big data and analytics, 999/101 Control Room services, technologies that support digital investigations and everything in between! Information Services is at the heart of it all!
Main Purpose of Role
As an IT Service Engineer, you will be providing frontline IT Support Services to all Force users, remotely and in person. You will be installing, testing, implementing, decommissioning, and configuring hardware, software, and infrastructure services for new or replacement technology, fixing problems, and helping customers across the force get the most from their IT.
Key Skills & Experience Required
You will need recent experience of working in a large and complex IT environment, as part of a team, and have a technical knowledge and experience of configuring/supporting devices in a Windows managed environment.
Experience of O365, Active Directory, and SCCM would be a real advantage, along with experience of supporting:
- Printers/photocopiers/scanners
- Workstations and servers both physical and virtual
- Remote access
- Laptops/mobile/handheld devices
- Projectors
- Video Conferencing
- Associated USB devices and supporting encryption software
- Integrated communications systems
- Wiring protocols i.e. CAT5e, CAT6
- Adaptive Technologies
Knowledge of site surveys, ergonomics, implementing office moves and changes, including Health & Safety assessments.
IMPORTANT INFORMATION
All applicants will be subject to the Nottinghamshire Police Vetting Policy.
Nottinghamshire Police is committed to the principles of Equality, Fairness, and Diversity, and we welcome applications from all sections of the community in our efforts to recruit a diverse and flexible workforce that reflects the people we serve.
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