IT Service Engineer - chance to progress to service delivery manager. Leeds

Interface Recruitment UK; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job description

Description:The org are an established construction focused group with four divisions across the North of England and the Midlands. Winner of multiple awards in 2018 they have a first-class reputation for the highest standards and are a prestigious brand. Due to their ongoing success, they now have a new opening for a Service Delivery Analyst to join the Service Delivery Department at the Group Office, based in Leeds. This is a great opportunity for a recent technology graduate to join an innovative house building company with an exciting vision for further expansion. The role is to assist the Service Infrastructure Manager in day to day operations and ensuring high levels of service to the company are maintained and improved upon.

Key Responsibilities

The Role

1. Maintain and administer computer networks and related computing environments including system software, application software, hardware & configurations.
2. Ensure that hardware is fit for purpose and operates according to service levels.
3. Perform disaster recovery operations, assist in maintaining the disaster recovery strategy and testing of the continuity plan.
4. Identify, troubleshoot and replace faulty network components when required.
5. Maintain supplier relationships and perform cost analysis for our standard equipment.
6. Ensure the standard is maintained across the company in accordance with governance policies set.
7. Oversee and respond to support requests within the SLA’s.
8. Recommend improvements and oversee implementation of network & security hardware and produce a business case to our sponsors.
9. Produce dashboards / monitor performance of the department and be pro-active in detecting common trends.
10. Assist in the implementation of a new ITSM tool.
11. Be on the on-call rota for weekends and as required.
12. Create user accounts & set up new equipment.

The Person

1. Excellent verbal and written communication skills with the ability to interface with all levels of internal employees and external suppliers.
2. Excellent time management skills with the ability to take ownership of their workload.
3. Strong troubleshooting skills and the ability to decide when to follow an issue through to resolution or escalate the problem.
4. Adaptability and the ability to think outside of the box.
5. Must have a valid UK driver's license & vehicle with a willingness to travel as and when the role dictates.

Skills, Knowledge, Qualifications & Experience:

1. Either a degree within the technology sector or at least 1-year experience within a technology role.
2. Understanding of the ITIL 4 framework is desirable.
3. Experience of administering Windows Servers.
4. Experience of administering Office 365 and familiarity with cloud & SaaS environments including Azure.

Benefits

1. Competitive basic salary
2. Company bonus
3. Pension scheme
4. Car allowance