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IT Service Director
Investigo
England
Remote
GBP 125,000 - 150,000
Full time
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Job summary
A forward-thinking company is seeking an experienced IT Service Director to spearhead IT Service Management transformation initiatives. This role involves defining and delivering a comprehensive blueprint for ITSM while optimizing ServiceNow across various modules. Ideal candidates will have a proven track record in leading enterprise-level ITSM transformation programmes, particularly in fast-paced FMCG environments. This position offers the flexibility of remote work with occasional travel and is an excellent opportunity for those looking to make a significant impact in a global organization. If you thrive in dynamic settings and are ready to take on a strategic leadership role, this could be the perfect fit for you.
Qualifications
- Proven experience leading ITSM transformation programmes at enterprise level.
- Strong background in ServiceNow across ITSM, FinOps, and HRSD.
Responsibilities
- Define and deliver the blueprint for IT Service Management across the organization.
- Lead and oversee the ITSM transformation programme with a focus on optimizing ServiceNow.
Skills
Tools
Job description
IT Service Director - Outside IR35 - Up to £1000 Per Day - Global FMCG Separation
I have recently been engaged by a Global FMCG business who are looking for an experienced IT Service Director to join them on a SOW basis for an initial 6-12 month period.
The ideal candidate will be solely responsible for defining and then delivering the blueprint for IT Service Management across the organisation. You will also lead and oversee the ITSM transformation programme with a focus on optimising ServiceNow across ITSM, FinOps, and HRSD modules.
- Contract Type: SOW (Outside IR35)
- Day Rate: £800-£1000
- Initial Duration: 6-12 months (with likely extension up to 2 years)
- Start Date: Targeting early June (can wait up to 1 month for the right person)
- Location: Remote with occasional travel (TBC)
Ideal Candidate Profile:
- Proven experience leading ITSM transformation programmes at enterprise level
- Strong background in ServiceNow, particularly across ITSM, FinOps, and HRSD
- Comfortable operating at both strategic and delivery levels
- Experience in complex, fast-paced environments - ideally within FMCG or similar industries
If you think this sounds like something of interest, then please reply with an updated CV and advise on the best time for us to speak today.
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