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IT Service Desk Technician Second Line

TN United Kingdom

Colchester

On-site

GBP 40,000 - 60,000

Full time

12 days ago

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An established industry player is seeking an IT Service Desk Technician to join their team in Colchester. In this full-time role, you will be the first point of contact for service requests and incidents, ensuring timely resolution and escalation when necessary. Ideal candidates will possess strong customer service skills and experience with Microsoft Office and Office 365. This position offers a generous holiday allowance, a robust pension scheme, and various employee benefits, making it an attractive opportunity for those looking to grow in the IT service sector.

Generous holiday (28 days per year)

Local Government Pension Scheme (c.20% employer contribution)

Extensive Employee Benefits Scheme

Previous customer service experience in a customer-facing role.
Experience with Microsoft Office and Office 365.

First responder for incidents and service requests logged with the Service Desk.
Ensure incidents are resolved by priority order and escalate as needed.

Customer Service

Microsoft Office

Office 365

Android

Apple iOS

IT Service Desk Technician Second Line, Colchester

Client:

Colchester Institute

Location:

Colchester, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

baca245216de

Job Views:

Posted:

04.04.2025

Expiry Date:

19.05.2025

Job Description:

IT Service Desk Technician Second Line

Colchester

Permanent – Full Time – 37 hours per week, 52 weeks per year

About the role

You will be the first responder for incidents and service requests which are logged with the Service Desk ensuring incidents are resolved by priority order, escalating where required to ILT Teams or 3rd parties.

About you

You will have previous customer service experience in a customer-facing role, utilizing email, telephone, and face-to-face communications. You will also have experience with Microsoft Office, Office 365, Android, and Apple iOS.

Closing date: 24 January 2024

Our Benefits include:

Generous holiday (28 days per year, plus efficiency closure over Christmas and New Year and all Bank Holidays)
Local Government Pension Scheme (c.20% employer contribution)
Extensive Employee Benefits Scheme including discounts at high street and online retailers

To apply please complete our Application form on our website.

Please contact Human Resources on jobline@colchester.ac.uk or call 01206 583360 if you have any queries or would like further information.

Additional Information:
Colchester Institute is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We strive to be an Equal Opportunities employer. All applicants who are offered employment will be subject to a Criminal Records check from the Disclosure and Barring Service. Please visit our website to obtain further details about the College.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.

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