IT Service Desk Manager - Swadlincote

IT Service Desk Manager - Swadlincote

Hybrid working

Salary up to £60,000 plus bonus scheme

The Service Desk Manager is responsible for leading the Service Desk team and ensuring end users receive the necessary support. This role involves managing processes for identifying, prioritizing, and resolving incidents, as well as overseeing the monitoring, tracking, and coordination of Service Desk activities. Additionally, the Service Desk Manager handles staffing capacity planning, designs service processes, analyzes performance, and develops proactive solutions to enhance service efficiency.

The ideal candidate for this role has prior experience in a similar position, along with extensive expertise in supporting Microsoft Office applications. You have a strong understanding of ITIL environments, including its principles and processes, and possess in-depth knowledge of advanced computer hardware.

Key Qualifications & Experience:

1. Previous experience as a Service Desk Manager or in a similar role
2. Hands-on experience with Windows 10/11 desktop operating systems
3. Strong background in Microsoft Office application support
4. Solid understanding of ITIL frameworks, including principles and processes
5. Knowledge of advanced computer hardware
6. Excellent written and verbal communication skills
7. Proficiency in Microsoft Office 365
8. Ability to research and troubleshoot a variety of computing issues
9. Strong analytical and problem-solving skills

Interested? Please submit your updated CV to Dean Sadler-Parkes at Crimson for immediate consideration.

Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy.