IT Service Desk Manager

Are you an experienced IT Service Desk professional looking for your next career move? Are you keen to manage a fast-paced IT Service Desk team? We are looking for an experienced Service Desk Manager to come in and oversee the day-to-day operations of the company's IT Service Desk. You will work with your IT Support team to ensure that services are provided efficiently and effectively, ensuring SLAs are met so the wider business can achieve company goals. This is a fast-paced role that will provide you with full autonomy over driving continuous improvement and implementing ITIL best practice across your team.

Role: IT Service Desk Manager aka IT Support Manager, Senior IT Service Desk Engineer, 3rd Line IT Support, Lead Service Desk Engineer

Location: Westbury, Wiltshire

Salary: £40k-£45k base salary plus great benefits

What you will bring to the table:

1. You will have previous experience leading or managing a busy team of service desk or IT Support individuals, ensuring that all SLAs are met in an efficient and timely manner.
2. You’re a hands-on team player who is happy to step in and support on the service desk when needed.
3. Previous experience driving continuous improvements across a service desk is highly desirable, always looking for new and better ways to support the wider business across IT.
4. You will have experience identifying where new technologies and new methods of working can be implemented for better practice.
5. This role will suit someone who has previously worked as a Lead Service Desk Engineer or as an IT Support Lead or Manager.

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