IT Service Desk Lead

VanRath; Belfast; Hybrid; GBP 35,000 - 38,000; Full time

Job description

IT Service Desk Lead

• Job Reference: VR020425
• Job Title: IT Service Desk Lead
• Salary: 35-38k pa
• Based: Belfast - Hybrid
• Hours: Full time - 40 pw (Typically Mon-Fri, 9am-5pm)
• Contract: Temp with potential to secure permanent.

Overview

A public sector organisation is seeking an IT Service Desk Lead to join their ICT and Comms team to be responsible for Incident Management, Service Request Management, and IP Telephony Infrastructure support. This is a hybrid role with a City Centre office location. This is a busy role, generally Mon-Fri 9-5 with some on-call support when needed.

The client

Large public sector organisation with teams based across Northern Ireland. There are a lot of exciting IT projects happening here with lots of opportunity to gain exposure to new IT systems, and get involved in elements of project support/management.

About you

• Over 2 years of experience in IT Support
• IT Degree or similar.
• Leadership qualities/experience, motivated to learn and passionate team player.
• Strong experience of incident management and service requests.
• SLA management
• ITIL certification would be great to have

What you'll do as an IT Service Desk Lead

• Ensure all incidents and service requests are resolved/completed within agreed SLAs, passing to appropriate teams or third-party suppliers if appropriate.
• Change management and problem management.
• Play a lead role in IT and communication projects, upgrades, and migrations.
• Establish and maintain a good and close working relationship with our internal and external customers.
• The creation, editing, and development of technical documentation and end-user guides.
• Willingness to learn new technologies and understand the business challenges.
• Any other IT-related duties that are allocated by IT Team management.

For further information on this vacancy, or any other IT job in Northern Ireland, apply via the link or contact VANRATH for a confidential chat today.