IT service desk engineer

Berkeley Square IT; Portishead; On-site; GBP 38,000; Full time

Job description

IT Service Desk Engineer Bristol Area up to £38,000

My client seeks a motivated Service Desk Engineer to join their IT specialist team in the South West. You'll work with a skilled team on technologies like User/Endpoint Management, Cybersecurity, and more. This role empowers you to drive innovation, leading the way in delivering rapid solutions for business and IT transformation. As a Service Desk Engineer, you'll ensure smooth computer operations, address help requests, provide training, and manage escalations. Strong customer-facing skills are essential for success in this dynamic role.

Responsibilities:

• Provide technical training and guidance to Level 1 Service Desk Technicians
• Troubleshoot issues with services including internet connectivity, backups and telephony.
• Install antivirus software and ensure virus definitions are up to date. Ensure all patch levels are up to date.
• Test fixes to ensure problem has been adequately resolved.
• Reinforce SLAs to manage end-user expectations.
• Deploy pre-packaged software as needed using automated deployment tools.

Skills Required:

• Understanding computer hardware, covering desktops, laptops, servers, storage devices, and telephony.
• Proficiency in Virtualization platforms such as VMWare and Hyper-V
• Expertise in Active Directory and Office 365 environments
• Familiarity with telephony and broadband technologies, including FTTC, ADSL, FTTP.
• Background in an ITIL-driven environment, with a grasp of ITIL principles and processes being beneficial.
• Awareness of best practice standards in IT delivery, with a focus on security standards like Cyber Essentials, Cyber Essential Plus, PCI, ISO.

My client not only offers a fantastic salary and pension contributions, but also provides technical training and development to obtain certifications.

Apply today for an immediate telephone interview!