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IT Service Desk Analyst – West London
AA Technology Solutions LTD
United Kingdom
On-site
GBP 25,000 - 35,000
Full time
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Job summary
A dynamic opportunity awaits for a Service Desk Analyst in a London-based company. In this role, you will be the first point of contact for IT support, ensuring that incoming requests are handled efficiently and effectively. Your expertise in Microsoft Office 365, Windows, and Citrix operating systems will be crucial as you perform initial diagnostics and provide remote support. This position offers a chance to work in a fast-paced environment where problem-solving and customer service skills are paramount. Join a team dedicated to maintaining high service standards and making a real impact in the organization.
Qualifications
- Experience in providing 1st Line Support and handling incidents effectively.
- Knowledge of ITIL V3 processes is advantageous.
Responsibilities
- Provide 1st Line Support via phone, email, and walk-ups.
- Resolve incidents and service requests per SLAs.
Skills
Job description
Expiry Date: December 31, 2019
London based 2 weeks with possible extension
The Service Desk Analyst will be responsible for providing 1st Line Support to the business, taking incoming phone calls, emails, and walk-ups, carrying out a full initial diagnosis and recording information accurately.
- Carrying out First Time Fixes and offering remote support
- Resolving Incident & Service Requests in accordance with the Service Level Agreements (SLAs)
- Escalating incidents to internal/external resolving agencies, where appropriate
- Maintaining support documentation that is used by the Service Desk
- Plan and prioritise Incidents and Service Requests based on impact
- Good knowledge and experience of Microsoft Office 365
- Good knowledge of Windows & Citrix operating systems
- Working knowledge of Active Directory, SCCM, Exchange and Microsoft Technologies
- Previous Service Desk experience
- Qualification within the ITIL V3 Processes/Framework
Apply online for further information.
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