IT Service Desk Analyst

Package Description

Great benefits such as:

• Bonus scheme
• Cycle to work scheme
• 25 days annual leave plus bank holidays, plus each year you will have the option to buy and sell leave
• Enhanced maternity and paternity leave
• Wellbeing Scheme, provided through Health Shield, giving every colleague – and their dependents – unlimited access to GPs and counselling, as well as cash back on a wide range of health and wellbeing treatment
• Employee Support to include Life Assurance and critical illness pay
• 24/7 Colleague Assistance Programme and Financial Wellbeing Support – access to affordable loans, savings accounts, advanced earned pay, and financial education via salary finance
• Online savings- major retailers, utilities, entertainment plus many more!

Location: Warrington, Cheshire

About Our Opportunity

We are looking for a 1st Line Service Desk Analyst to join our dynamic IT support team. If you have a passion for technology and a talent for troubleshooting, this is a great opportunity to provide technical support to internal staff across a variety of platforms.

The hours: 40 hours per week (Monday – Friday, rotating shifts between 6am and 4:30pm) & Saturday & Bank Holiday Rota: 7am – 1pm (with additional pay)

What You Will Be Doing

Key Responsibilities:

• Be the first point of contact for technical assistance via phone, email, or ticketing system.
• Troubleshoot and resolve hardware, software, and network issues for end users.
• Escalate complex issues to higher-level support teams or other departments.
• Document technical issues, solutions, and troubleshooting steps.
• Educate users on IT best practices and basic troubleshooting techniques.
• Collaborate with the team to improve internal processes.

About You

Technical Skills:

• Knowledge of Windows and MacOS systems.
• Experience with Office 365 (OneDrive, SharePoint), Active Directory, and Azure AD.
• Understanding of network fundamentals (LAN, WAN, DNS, DHCP, VPN).
• Experience with Intune and mobile device management.
• Proficient in troubleshooting hardware (laptops, desktops, printers, mobile devices).
• Basic knowledge of VoIP phones and softphone applications.
• Familiarity with endpoint security and cybersecurity best practices (MFA, password policies, phishing awareness).

Essential Requirements

• 18+ months experience in a similar role.
• Genuine interest in technology.
• Strong customer service and communication skills.
• Organised approach to work with a positive attitude.
• Full driving licence.

Who We Are

European Metal Recycling is a global leader in sustainable materials with physical operations in the UK, USA, Germany and the Netherlands. Our core business is the recycling of metal and plastics from a range of public, commercial and industrial waste streams. Our recycling activities generate around 10 million tonnes of sustainable materials every year, saving over 10 million tonnes of CO2.

Our mission is to have great people serving our customers with dependable recycling solutions. EMR is still privately owned, with family values at its core. It’s a place where we care about our people, our customers, our workplace and our communities. We offer diverse and exciting career opportunities where individuals can make a difference and are recognised and rewarded for their hard work.

Find out more about us at www.emrgroup.com

It goes without saying that you will need the correct licences or certificates for a variety of our roles.

However, at EMR we value the way we do things as much as the delivery. We call our expectations our Behaviours. They align with our Values of We Care and We Do, and they apply across all levels and roles in the business.

We Care

• Integrity – you are Respectful and Honest
• Trust – you are Collaborative and Genuine

We Do

• Accountable – you are Determined and Responsible
• Innovative – you have a Growth Mind-set and you are Progressive

The EMR Way - Our Behaviours will achieve success as One Team.

If you embody our Behaviours, we want to hear from you!

Recruitment Agencies

We operate a strict Preferred Supplier List (PSL) and do not accept speculative CVs. Any unsolicited CVs, whether related to a specific position or submitted speculatively, will not be considered.