IT Service Desk Analyst

FLIR; Milton Keynes; On-site; GBP 25,000 - 35,000; Full time

Job description

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Teledyne Technologies Incorporated provides technologies for industrial growth markets that require advanced technology and high reliability. Focusing on four main industrial markets: Aerospace and Defence electronics, Instrumentation, Engineered systems and Digital Imaging.

We at Teledyne have an exciting opportunity for an IT Service Desk Analyst to join our friendly team based in Milton Keynes. Working in a service critical role, our Service Desk Analysts operate as the first point of contact for our global user base logging and resolving IT technical issues and escalating when necessary. This is an important role requiring clear and timely responses to enable end users to perform their role.

The Role

Reporting to the European IT Service Desk Manager, the analyst will be responsible for offering high end first line support, handling inbound and outbound call traffic for business units. The process will involve troubleshooting, logging and resolving issues within the required service levels, recording all activities in the Service Now system, monitoring all tickets, dispatching to specialist areas, and creating knowledge base articles for wider use within IT. Other IT duties include escalation of business outage issues, maintaining system user accounts and security authorisations in accordance with company policy and procedure.

This role is ideal for a proactive individual who can demonstrate competency of technical skills alongside a desire to provide a high level of customer support to end users.

The Candidate

To be successful in the role, the candidate must have previous experience of working in a 1st line support, IT Service Desk or IT Helpdesk position with experience of, but not limited to, Microsoft Windows, Microsoft Office suite, Active Directory, current hardware technologies, mobile phones, and a broad knowledge of IT systems and Service Management tools, such as Service Now. Plus, the desire to learn and adapt to new technologies.

Technical troubleshooting experience is required, as well as the ability to analyse a situation and assist accordingly, whilst collecting all relevant information and maintaining ownership of an issue. A successful candidate will ensure that the highest level of customer engagement is always adhered to.

The candidate must have efficient time management and multitasking capability, along with the ability to identify the criticality of issues as they arise.

Experience

Have 2-4 years of experience in an IT Service/Help desk role or 1st line support function, troubleshooting/supporting Windows-based environments in person and over the phone. Educated in computer science and/or can demonstrate experience in a range of computing areas: hardware, operating systems, servers and networks. High attention to detail, self-motivated with a strong work ethic, and excellent spoken and written English language skills to communicate with all levels of the business.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.