IT Service Delivery Manager

Join Our Team as an IT Service Delivery Manager and Drive the Service Delivery Team to New Heights!

Are you a meticulous IT Service Delivery Manager with a passion for precision and excellence? Are you ready to play a pivotal role in ensuring top-tier standards in a well-established engineering organization? Look no further! We invite you to join our team in Stevenage and be a key driver of engineering excellence.

About Us:

As a distinguished leader in the engineering industry, we are dedicated to delivering innovative solutions and pioneering projects. Our commitment to excellence has earned us a strong reputation, and we're looking for a talented IT Service Delivery Manager to contribute to our continued success.

The Role:

So, what will you be doing as an IT Service Delivery Manager?

• Managing IT workplace services through effective contract management with suppliers, addressing incidents and requests, and escalating issues when necessary.
• Being a visible and approachable point of contact for users, managing service issues and maintaining customer confidence.
• Overseeing IT Customer Services and Infrastructure performance against SLAs, taking corrective actions when required, and providing feedback to Line Management.
• Managing Customer Service Reviews with customers and suppliers, ensuring successful delivery of services and identifying value-add activities.
• Identifying areas for service improvement and developing improvement plans in collaboration with the wider Service Delivery Team.
• Assisting in contract renewal and negotiations for Customer Service and Infrastructure management.
• Supporting the administration of IT services, including mobile telephony billing, eRequisitions, e-catalogue management, and maintaining the intranet.
• Collaborating with the CS&I Programmes and Solutions teams to support project delivery, escalate issues, and offer pragmatic solutions.
• Contributing to Incident, Change, and Problem Management processes, helping prevent business interruptions.
• Working closely with the Facilities Management team on site moves and redevelopments, ensuring uninterrupted service delivery.

What are we looking for in our next IT Service Delivery Manager?

• Strong customer care skills, with experience supporting business-critical users.
• Proven contract and supplier performance management skills, with a focus on building strong partnership relationships.
• Broad understanding of IT technologies and services across different sectors.
• Knowledge of Commercial, Customer Support, Manufacturing, Technical, Engineering, and HR activities, especially in relation to IT support.
• Familiarity with RFI/RFP activities and contract negotiations.

How to Apply:

Showcase your expertise and passion for IT. Submit your updated resume and a cover letter outlining your experience and enthusiasm for joining our team in Stevenage.

***PLEASE NOTE***

Security Clearance (SC) or eligibility to gain is required to be considered for this vacancy.