IT Service Delivery Manager

Adria Solutions Ltd; Greater Manchester; Hybrid; GBP 40,000 - 80,000

Job description

IT Service Delivery Manager Manchester

My Client is seeking an experienced and proactive IT Service Delivery Manager to oversee key UK accounts, ensuring exceptional IT service delivery and customer satisfaction. This role is ideal for a technically minded professional who thrives in fast-paced environments, excels at relationship management, and is committed to driving continuous improvement.

Key Responsibilities:

• Act as the primary contact for key accounts, ensuring high levels of client satisfaction.
• Oversee IT service delivery, monitoring SLAs and KPIs to maintain quality standards.
• Work collaboratively with internal teams to resolve complex service challenges.
• Identify and implement process improvements to enhance efficiency and service quality.

Skills & Experience:

• 3+ years of experience in IT service delivery management, preferably in a B2B environment.
• Strong understanding of ITIL and IT service management principles.
• Excellent communication, problem-solving, and relationship-building skills.
• Commercial awareness and strategic thinking ability.

What’s on Offer:

• Competitive salary based on experience and location.
• Flexible working with a hybrid office approach (minimum three days per week in the office).
• Opportunities for career development and industry certifications.

This is an exciting opportunity to join a leading technology solutions provider, working with cutting-edge platforms across cloud, data protection, cyber security, and virtual desktop infrastructure.

Interested? Apply now to take the next step in your career!