IT Service Continuity & Testing Manager – 10962CF

Proactive.IT Appointments Limited; London; On-site; GBP 125,000 - 150,000; Full time

Job description

10962CF
£700 – 725 per day

IT Service Continuity & Testing Manager

5 days onsite – Inside IR35

We are working with a leading banking institution committed to operational resilience, service excellence, and regulatory compliance. As part of our continued investment in resilience and recovery capabilities, we’re seeking a highly skilled and motivated IT Service Continuity & Testing Manager to join our dynamic team.

Key Responsibilities

• End-to-end project management of Disaster Recovery (DR) exercises on behalf of the Service Continuity team

• Organise and lead DR workshops and tabletop/desktop exercises, especially across infrastructure and cybersecurity domains

• Coordinate technology support for facilities-related activities (e.g., data center power down/power up events)

• Update and maintain internal systems of record to track application-level DR statuses

• Work closely with tech pillars to drive individual application-level DR testing

• Maintain and review DR-related documentation to ensure accuracy and regulatory readiness

• Prepare and submit timely management reports related to DR activities, CHIP forums, and operational resilience practices

• Represent Service Continuity at formal forums and internal governance meetings

• Continuously improve the service continuity framework, aligned with PRA, DORA, and other relevant regulatory mandates

Essential Skills & Experience

• Proven ability to develop and execute scenario testing in line with regulatory expectations

• Experience in a financially regulated environment

• Strong technical infrastructure knowledge – networking, virtual servers, data replication, databases, and backup technologies

• Ability to interpret and challenge DR recovery plans with credible technical input

• Strong decision-making skills under pressure, particularly during live DR testing

• Capable of identifying and proposing risk mitigation and remedial actions for resilience gaps

• Experience of working cross-functionally with Legal, Compliance, Risk, and senior stakeholders

• IT project management skills (PRINCE2 preferred)

• ITIL Foundation (or above) preferred

• Familiarity with ITSM tools like ServiceNow

• Deep understanding of Business Continuity, Disaster Recovery, and Technology Resilience

• Comfortable leading whiteboard-style design and review sessions