IT Project Support Officer

Join our growing team at HCRG Care Group as an IT Project Support Officer!

In this role, you’ll support the mobilisation of IT services for a new health service in the Bath, Swindon, and Wiltshire (BSW) region. Working closely with the IT Project Manager and a skilled technical lead, you’ll manage documentation, coordinate schedules, organise meetings, and help track project activities to keep everything on course.

The ideal candidate is organised, detail-oriented, and ready to play a vital part in successful project delivery. If you’re ready to make a difference in a fast-growing environment, we’d love to hear from you!

This is a full-time Fixed-Term position until July 2025. This role involves regular travel across Bath, Swindon, and Wiltshire to support service mobilisation efforts. You’ll also be expected to attend team and service meetings face-to-face, as agreed with your manager.

A valid driving licence and the ability to drive are essential for this role, as you will be required to travel to sites both locally and nationally to support the needs of projects and the department.

Package Description: As an IT Project Support Officer, you’ll play a key role as a valued member of our team at HCRG Care Group, receiving access to exclusive rewards and benefits including:

1. £28,000 - £32,000 with group pension (Fixed-Term until July 2025)
2. Private medical insurance with fast access to specialists
3. Free tea, coffee and milk at your base location in Runcorn
4. Membership of My Reward Hub for discounts on everyday purchases
5. Access to your wages as you earn them
6. Online and face-to-face help with your mental and physical wellbeing
7. Access to eLearning and opportunities for continuing professional development
8. An open, just culture encouraging innovative ideas
9. The pride of working for an organisation committed to high clinical and quality standards

Main Responsibilities: As an IT Project Support Officer, you will assist the IT Project Manager by documenting project activities, decisions, and actions, as well as providing administrative support such as scheduling meetings, recording minutes, and tracking follow-up items. You'll also maintain accurate project documentation and records.

In this role, you will serve as a point of contact for internal and external queries, ensuring timely communication and supporting issue resolution. You will coordinate activities across departments with the technical lead, update risk logs, conduct basic risk assessments, manage project challenges, prepare reports, and maintain project guides and templates for knowledge sharing.

Additionally, you will support the IT Operations team by keeping procurement records, assisting with purchase orders, and ensuring compliance with organisational policies. You will collaborate with both IT and non-IT teams to enhance processes that improve project delivery and operational efficiency, and help create training materials and guides to promote knowledge sharing and support project activities.

The Ideal Candidate: The ideal applicant will have:

Essential:

1. Degree level education or equivalent experience
2. ILM Management qualification
3. Business Analyst qualification (or in progress)
4. Prince2 Project Foundation level (or in progress)
5. Valid driving licence for travel
6. Proficient in Microsoft Office
7. Experience in tracking benefits and managing finances
8. Proven team leadership and negotiation skills
9. Ability to work independently

Desirable:

1. Agile Practitioner qualification
2. Benefits Realisation qualification
3. Level 3 Award in Education & Training
4. Understanding of clinical services

Please see the attached job description for a full person specification.

About The Company: We change lives by transforming health and care. Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes.

We’re committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.

As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance, so we have policies and procedures in place to promote safeguarding and safer working practices.

Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.