IT Project Support Officer

Join our growing team at HCRG Care Group as an IT Project Support Officer!

In this role, you'll support the mobilisation of IT services for a new health service in the Bath, Swindon, and Wiltshire (BSW) region. Working closely with the IT Project Manager and a skilled technical lead, you'll manage documentation, coordinate schedules, organise meetings, and help track project activities to keep everything on course.

The ideal candidate is organised, detail-oriented, and ready to play a vital part in successful project delivery. If you're ready to make a difference in a fast-growing environment, we'd love to hear from you!

This is a full-time Fixed-Term position until July 2025. This role involves regular travel across Bath, Swindon, and Wiltshire to support service mobilisation efforts. You'll also be expected to attend team and service meetings face-to-face, as agreed with your manager.

A valid driving licence and the ability to drive are essential for this role, as you will be required to travel to sites both locally and nationally to support the needs of projects and the department.

Main duties of the job

As an IT Project Support Officer, you will assist the IT Project Manager by documenting project activities, decisions, and actions, as well as providing administrative support such as scheduling meetings, recording minutes, and tracking follow-up items. You'll also maintain accurate project documentation and records.

In this role, you will serve as a point of contact for internal and external queries, ensuring timely communication and supporting issue resolution. You will coordinate activities across departments with the technical lead, update risk logs, conduct basic risk assessments, manage project challenges, prepare reports, and maintain project guides and templates for knowledge sharing.

Additionally, you will support the IT Operations team by keeping procurement records, assisting with purchase orders, and ensuring compliance with organisational policies. You will collaborate with both IT and non-IT teams to enhance processes that improve project delivery and operational efficiency, and help create training materials and guides to promote knowledge sharing and support project activities.

The Ideal Candidate

Essential:

• Degree level education or equivalent experience.
• ILM Management qualification.
• Business Analyst qualification (or in progress).
• Prince2 Project Foundation level (or in progress).
• Valid driving licence for travel.
• Proficient in Microsoft Office.
• Experience in tracking benefits and managing finances.
• Proven team leadership and negotiation skills.
• Ability to work independently.

Desirable:

• Agile Practitioner qualification.
• Benefits Realisation qualification.
• Level 3 Award in Education & Training.
• Understanding of clinical services.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.