IT Project Manager

Job Title –IT Project Manager

Job Location –London

Salary –£30k – £38k

Our client is London’s leading accommodation provider for international students, they are currently recruiting for the key position of IT Project Manager (mid-level)

This role is responsible for the delivery of multiple long-term projects within the company. It is dynamic and varied in its scope, but with an emphasis on digital technology.

The hours of work are normally from 0930-1800 hrs Monday-Friday, with occasional team meetings starting at 0830 hrs.

Responsibilities

• Rollout and oversight of a new bespoke booking and customer management system, including liaison with the development team, user testing, data migration, bug reporting and training.
• Maintenance of website and SEO initiatives (with external SEO content provider); updating front-end web content; management of servers and cloud infrastructure; production of wireframes.
• Expansion of CRM system capabilities, including managing the contact database, building new campaigns and automations, updating forms.
• Liaise with remote IT support for rollout of updates, installation, maintenance and decommissioning of IT hardware; administration and maintenance of Microsoft Office 365; telephone & VoIP system.
• Assisting staff with IT-related queries, troubleshooting and helping to resolve issues with IT equipment, in collaboration with remote IT support.
• Company statistical analysis and reporting, including productivity, finance, trend analysis & forecasting (with raw data from booking system/CRM); use of MS Excel formulas and/or Visual Basic scripts to compile charts/reports.
• Management and delivery of future company projects as required.

Key Skills & Attributes

• You should be a strong team player but will also be comfortable with working for extended periods on your own, with the ability to multitask and meet deadlines reliably.
• You will be innovative and able to problem-solve effectively.
• You will also need an eye for detail and a good head for figures and formulas.
• Previous IT-related experience and an advanced understanding of office-based software and hardware is essential.

Specific skills required are as follows:

• At least three years’ experience in a previous IT-related role (e.g. tech support, IT management, etc.)
• Excellent communication skills in dealing with developers and other suppliers
• Demonstrable experience in delivering long-term projects
• Advanced knowledge of Microsoft Office applications (especially Excel) and the Office 365 environment
• Familiar with CRM systems (experience with Salesforce would be an advantage)
• Familiar with HTML and CSS (development experience is not essential but would be an advantage)