IT Project / 3Rd Line IT Support

IT Project / 3rd Line IT Support Engineer - £40,000 - Ringwood - Great Opportunity!

Role: IT Project / 3rd Line IT Support Engineer

Location: Ringwood

Salary: £36,000 - £40,000 + Great Opportunity!

Interviewing Immediately - Apply Now

My client is looking for an experienced IT Project Engineer/3rd Line IT Support Engineer to join a rapidly growing IT department. The successful candidate will be responsible for providing onsite and remote technical support for IT infrastructure, resolving issues and providing advice on technical solutions.

Benefits:

1. On-site parking.
2. 20 days holidays + Bank holidays.
3. Holiday allowance rising with length of service.
4. Company Pension scheme.
5. Company-wide Bonus Schemes.
6. Use of company vehicle where appropriate.
7. Staff chill space with dart board, sofa, TV, games & refrigerator.
8. Staff social events.

Responsibilities:

1. Delivering single day projects and providing support on escalated tickets from the support desk.
2. Managing your schedule day to day to ensure project deadlines are met while continuing to assist with service requests and act as a point of escalation for the support desk.
3. Managing the life cycle of a project to ensure that the customer receives an excellent experience.
4. Attending site to resolve reported issues, install hardware and appropriate cabling.
5. Providing advanced support in networking, infrastructure and Wi-Fi.
6. Escalation of cases when required.
7. Updating of all support case information as required on a timely basis.
8. Updating all support, project and customer documentation where required.
9. Assisting with administrative duties where required.

Requirements:

1. Technical expertise in the full stack of Microsoft Technologies (Windows 10, Intune MDM, Active Directory, Azure, Security, MS365, etc).
2. High level and low level solution design and implementation.
3. Draytek (or similar) Unified Threat Management Systems and Firewalls.
4. UniFi (or similar) Wireless access points, network switches.
5. In depth understanding of network protocols, routing, subnets and VLANs.

The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on (phone number removed) to discuss in further detail. Alternatively, send your CV directly to me at owen.smith@(url removed).

This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support.

Interviewing Immediately - Apply Now

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.