IT/OT Environment Manager

Job Purpose

This role promotes and leads optimum efficiency and compliance within budget, achieving positive ROI. It involves influencing and executing departmental strategy to deliver timely and compliant outputs, fostering a resilient and proactive culture. As a recognized leader, the Environment Manager will ensure exceptional service delivery, analyze data to align departmental direction with broader strategies, and identify transformational needs to improve practices. The position also focuses on developing and empowering team members, ensuring health and safety compliance, and continually seeking best practices and improvements.

Key Responsibilities

• Manage SCADA and OT Environments: Oversee configuration controls, access controls, maintenance, and upgrades within test labs. Ensure regular refresh of non-production environments and maintain the Asset Register for optimal lifecycle management and cost efficiency.
• Track and Support Systems: Monitor software versions, transports, and code alignment. Manage toolsets for system refreshes and data management. Host and support meetings to understand demand, priorities, business impact, and conflict resolution.
• Ensure Compliance and Communication: Handle environment usage, bookings, access approvals, and disable/revoke unused accounts. Conduct audit and compliance activities across environments. Facilitate communication across IT, engineering, and business departments.
• Collaborate with Service Providers: Work with service providers, technical resources, and test teams to ensure system consistency, data privacy, and mitigate misuse of personal employee information.

Skills and Experience

• Educational and Technical Expertise: Degree in computing or equivalent education, training (with vendor certification), and experience in a regulated environment (e.g., utilities, finance). Experience in IT Environment Management, IT support/delivery, and a good understanding of IT infrastructure and engineering processes on operational gas sites.
• Cloud and Methodology Proficiency: AWS/cloud experience or exposure to cloud-based/SaaS solutions. Familiarity with engineering delivery, Prince2, Agile, Jira, and Scrum methodologies. ITIL Foundation certification (minimum).
• Team and Stakeholder Management: Experience in managing teams across multiple skillsets/disciplines. Strong stakeholder management and influencing skills with colleagues, partners/vendors, and project resources. Senior stakeholder engagement, communication, and cross-functional team management.
• Analytical and Problem-Solving Skills: Strong analytical thinking, problem-solving, decision-making, and technical management of faults and changes.