IT Operations Engineer

Join as an enthusiastic IT Operations Engineer to step into the world of technology. The team is renowned for progressing careers, providing a wealth of options across infrastructure, support, and cloud engineering. You'll play a key role in proactively monitoring critical infrastructure and supporting the live production environment of the systems that ensure the company operates effectively. The perfect place to kickstart your career.

Responsibilities:

1. Monitor key infrastructure using bespoke tools and respond to alerts from the Network Operations Centre.
2. Investigate, resolve, and escalate incidents affecting the production IT service, ensuring customer-facing products and critical internal systems run flawlessly.
3. Perform daily checks to keep production systems in top shape, coordinating planned maintenance and managing potential scheduling conflicts.
4. Communicate effectively with senior managers and stakeholders to ensure smooth operations.
5. Log and manage incidents and changes in our ticketing system, and provide clear feedback on the impact of system and procedural changes.

On offer are a range of benefits designed to reward and support the team. The bonus schemes recognize your hard work and dedication, while the top-tier company pension plan helps secure your future. You are cared about through our Employee Assistance Programme, and you can save money with exclusive discounts at hundreds of retailers. Additionally, your big moments will be celebrated with life event gifts along with long service rewards.