IT Operations Assistant

Our client is looking to recruit an experienced IT Assistant who is looking for the next step in their career. Reporting to an IT Manager, the role will see you take responsibility for managing and maintaining the IT infrastructure, ensuring systems are secure, reliable and ready to support their day-to-day operations. You'll play a key role in keeping things running smoothly and preparing the company for future growth.

IT Infrastructure & Operations Management

1. Manage and maintain physical and cloud-based IT infrastructure (Azure, servers, networks, endpoints).
2. Oversee LAN/WAN networks, wireless connectivity and IT security measures.
3. Ensure all IT systems remain secure, compliant and optimized for performance.
4. Provide technical support and troubleshooting for internal teams.

Cybersecurity & Compliance

1. Implement and maintain cybersecurity best practices including patch management, vulnerability tracking and threat mitigation.
2. Work towards and maintain Cyber Essentials Plus (CE+) certification.
3. Conduct regular risk assessments, security training and compliance audits.

Project Management & Digital Transformation

1. Lead IT projects including ERP and CRM system upgrades, software integrations and cloud migrations.
2. Manage the adoption and optimization of M365 tools, Power BI and automation solutions.
3. Oversee the implementation of new technologies and digital initiatives to improve business processes.
4. Work closely with cross-functional teams to identify opportunities for IT driven efficiency improvements.

Service Management & Vendor Coordination

1. Manage third-party IT service providers to ensure service excellence.
2. Oversee IT procurement, licensing and contract management.
3. Monitor and report on IT performance, uptime and service levels.

Business Engagement & Strategic IT Alignment

1. Collaborate with business leaders to align IT strategy with company goals.
2. Drive user adoption and training programs for new systems and technologies.
3. Provide insights and reporting to support data-driven decision-making.

Successful candidates will be contacted within 7 working days of their applications; should you not hear from us within this time, please assume that your application was unsuccessful.